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For Companies At a Glance
- Tasks: Help customers solve tech issues and ensure their satisfaction.
- Company: Join Dot Compliance, a leader in digital quality management for life sciences.
- Benefits: Enjoy a collaborative environment with opportunities for growth and learning.
- Why this job: Be part of a fast-growing team making a real impact in healthcare technology.
- Qualifications: 2+ years in tech support, strong communication skills, and a passion for problem-solving.
- Other info: Experience with Salesforce and the life sciences industry is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.
The company’s solutions are trusted by life sciences companies, both large and small, worldwide. The solutions are fully compliant with 21 CFR part 11, EU Annex 11 and support ISO 9001, 13485, 14971, and 27001.
Who we’re looking for
We are seeking a Support Engineer to join our Customer Support team at Dot Compliance and play a key role in delivering exceptional service to our clients.
Dot Compliance is a cloud-based, innovative software company helping pharmaceutical and medical device companies manage quality and compliance processes digitally. We are committed to customer satisfaction and continuous improvement of the user experience.
In this role, you will work directly with customers and collaborate closely with our services, development, and product teams. We\’re looking for someone who is enthusiastic about technology, enjoys solving problems, and is eager to contribute to a dynamic, fast-growing organization.
Key Responsibilities:
- Diagnose and resolve technical issues efficiently.
- Act as a primary point of contact between customers and Dot Compliance.
- Provide prompt, clear, and professional technical support.
- Ensure high levels of customer satisfaction and follow up on outstanding concerns.
- Prioritize support cases based on urgency and business impact.
- Document solutions and maintain accurate technical knowledge bases.
- Identify recurring issues and escalate them to the relevant teams (management, services, development, etc.).
- Conduct system testing and assist with basic system configuration.
Deliver customer training sessions when needed.
Do you have what we’re looking for?
- Minimum 2 years of experience in a technical support or service role.
- Strong technical aptitude.
- Excellent verbal and written communication skills.
- Quick learner with strong problem-solving abilities.
- Team-oriented and collaborative.
- Customer-focused with strong interpersonal skills.
Preferred Qualifications:
- Bachelor\’s degree, preferably in Information Systems or a related technical field.
- Experience with Salesforce (administration or development).
- Familiarity with the life sciences industry.
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Support Engineer employer: Dot Compliance Ltd
Contact Detail:
Dot Compliance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key part of the role. Consider taking a quick online course or tutorial to brush up on your skills and show your enthusiasm for the platform during your interactions.
✨Tip Number 2
Research Dot Compliance and their solutions thoroughly. Understanding their products and how they fit into the life sciences industry will help you engage more effectively with the team and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of specific examples from your past experience where you've successfully diagnosed and resolved technical issues, as this will showcase your ability to handle the responsibilities of the Support Engineer role.
✨Tip Number 4
Network with current or former employees of Dot Compliance on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Support Engineer position at Dot Compliance. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical support experience, especially if you have worked in the life sciences industry or with Salesforce. Use specific examples to demonstrate your problem-solving skills and customer-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your commitment to customer satisfaction. Mention how your skills align with the company's mission and how you can contribute to their customer support team.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dot Compliance Ltd
✨Understand the Company and Its Products
Before your interview, take some time to research Dot Compliance and its innovative eQMS solutions. Familiarise yourself with their AI technology and how it impacts quality and compliance in the life sciences sector. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in the company.
✨Showcase Your Technical Skills
As a Support Engineer, you'll need to diagnose and resolve technical issues efficiently. Be prepared to discuss your previous experiences in technical support roles, highlighting specific examples where you've successfully solved problems. If you have experience with Salesforce, make sure to mention it, as it's a preferred qualification for this position.
✨Demonstrate Strong Communication Skills
Excellent verbal and written communication skills are crucial for this role. During the interview, practice articulating your thoughts clearly and concisely. You might be asked to explain a technical concept or walk through a problem-solving process, so be ready to showcase your ability to communicate effectively with both technical and non-technical audiences.
✨Emphasise Customer Focus
Dot Compliance values customer satisfaction highly. Be prepared to discuss how you've prioritised customer needs in your previous roles. Share examples of how you've gone above and beyond to ensure clients are satisfied, and express your commitment to maintaining high levels of customer service in your work.
