## Professional Services ConsultantUnited Kingdom | Full-time | Senior## About Dot ComplianceDot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.The company’s solutions are trusted by life sciences companies, both large and small, worldwide. The solutions are fully compliant with 21 CFR part 11, EU Annex 11 and support ISO 9001, 13485, 14971, and 27001.#### Who we’re looking forAs a Professional Services Consultant, you will guide life sciences customers through their digital quality transformation. You will own eQMS implementations end to end, coach customers on quality best practices, and make sure every project delivers measurable value.You will thrive here if you know your way around life sciences regulatory and quality processes, are technically minded, enjoy presenting and training, and communicate with confidence in English.**Key Responsibilities*** Lead customer implementation projects end to end, keeping scope, timelines, and quality objectives on track.* Partner with customers to configure and optimize Dot Compliance solutions around their business and compliance requirements.* Share best practices and provide strategic guidance across the full project lifecycle.* Run training sessions, workshops, and ongoing coaching build lasting quality management capability on the customer side.* Build and maintain detailed work plans, schedules, estimates, and resource allocations.* Track progress, surface risks early, and drive proactive mitigation.* Use AI-powered tools to accelerate customer deliverables — project plans, configuration documentation, and training materials — without compromising accuracy, quality, or compliance.* Act as a trusted advisor and build long-term customer relationships that outlast the implementation.#### Do you have what we’re looking for?**Qualifications*** 7+ years in professional services, Customer Success, or project management within the life sciences sector.* Strong grasp of regulatory requirements and quality processes across pharma, biotech, and/or medical devices (e.g., ISO 13485, FDA 21 CFR Part 11).* Experience with eQMS implementation, preferably on Salesforce-based platforms.* Demonstrated ability to manage complex projects and lead cross-functional teams.* Bachelor’s degree in science, Engineering, Business Administration, or a related field.* Excellent written and verbal communication in English (German or French a plus).* Strong problem-solving, organizational, and stakeholder management skills.#### A+ if you meet these requirements***Bonus Points**** Experience with Dot Compliance or similar cloud-based QMS platforms.* Familiarity with Salesforce CRM or Force.com platform.* PMP, PRINCE2, or equivalent project management certification. #J-18808-Ljbffr
Professional Services Consultant employer: Dot Compliance Ltd
At Dot Compliance, we pride ourselves on being an innovative and dynamic employer in the life sciences sector, offering a collaborative work culture that fosters growth and learning. As a Customer Success Manager, you will have the opportunity to engage with cutting-edge technology while building meaningful relationships with clients, all within a supportive environment that prioritises employee development and success. Our commitment to customer satisfaction and continuous improvement ensures that you will play a vital role in shaping the future of quality and compliance management.
