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- Tasks: Lead a team of Project Managers to implement innovative eQMS solutions across EMEA.
- Company: Join Dot Compliance, an AI-driven cloud software company revolutionising quality management in life sciences.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact in the life sciences sector while leading a high-performance team.
- Qualifications: 7+ years in project management with leadership experience in life sciences.
- Other info: Collaborative culture with a focus on professional development and customer satisfaction.
The predicted salary is between 48000 - 72000 £ per year.
Dot Compliance is an AI Empowered, innovative cloud-based software company providing electronic Quality Management System (eQMS) solutions to life sciences companies. Our solutions, built on the Salesforce platform, enable organizations to replace traditional paper-based quality processes with scalable, compliant, and efficient digital systems.
We are seeking an experienced and driven Practice Manager to lead a team of Project Managers across EMEA who are responsible for implementing our eQMS solution. The role includes both people management and hands-on project execution, ensuring successful project delivery and driving customer satisfaction.
Key Responsibilities- Lead and mentor a team of 4 Project Managers, ensuring consistent delivery quality and adherence to methodology across EMEA implementations.
- Oversee project planning, execution, and monitoring across the regional portfolio, acting as a senior escalation point for customer engagements.
- Serve as a lead Project Manager on selected strategic or complex customer projects.
- Ensure successful onboarding and development of team members, including performance reviews and career growth plans.
- Promote best practices and process consistency across the professional services organization.
- Monitor project KPIs, timelines, budget, and customer satisfaction across the portfolio.
- Collaborate with internal stakeholders (Sales, Product, Support, Customer Success) to support cross-functional alignment.
- Foster a high-performance, customer-centric team culture.
- Support the development and adoption of tools, templates, and methodologies for project delivery.
- Contribute to resource allocation and project staffing planning.
7+ years of experience in professional services or Customer Success or project management in the life sciences sector, including 2+ years in a team leadership role.
Strong understanding of regulatory requirements and quality processes in pharma, biotech, and/or medical device industries (e.g., ISO 13485, FDA 21 CFR Part 11).
Experience with eQMS implementation, preferably on Salesforce-based platforms.
Demonstrated ability to manage complex projects and lead cross-functional teams.
Proven ability to coach, develop, and retain high-performing project managers.
Bachelor's degree in Science, Engineering, Business Administration, or a related field.
Excellent verbal and written communication skills in English (additional languages such as German or French are a plus).
Strong problem-solving, organizational, and stakeholder management skills.
Bonus Points- Experience with Dot Compliance or similar cloud-based QMS platforms.
- Familiarity with Salesforce CRM or Force.com platform.
- PMP, PRINCE2, or equivalent project management certification.
Practice Manager (eQMS )– EMEA in London employer: Dot Compliance Ltd
Contact Detail:
Dot Compliance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager (eQMS )– EMEA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences sector and let them know you're on the hunt for a Practice Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its eQMS solutions. Be ready to discuss how your experience aligns with their needs, especially around project management and customer success. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your leadership skills and how you've driven customer satisfaction in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Practice Manager (eQMS )– EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Practice Manager role. Highlight your experience in project management, especially in the life sciences sector, and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about eQMS solutions and how your background makes you the perfect fit for our team. Keep it engaging and relevant to the role.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact, like successful project deliveries or improvements in customer satisfaction. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Dot Compliance Ltd
✨Know Your eQMS Inside Out
Make sure you understand the ins and outs of electronic Quality Management Systems, especially how they apply to life sciences. Brush up on regulatory requirements like ISO 13485 and FDA 21 CFR Part 11, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll be leading a team of Project Managers. Be ready to discuss your leadership style and provide examples of how you've successfully mentored and developed team members in the past. Highlight any specific achievements that demonstrate your ability to foster a high-performance culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and project management experience. Think of complex projects you've managed and be prepared to explain your approach, the challenges faced, and how you ensured customer satisfaction throughout the process.
✨Engage with Cross-Functional Collaboration
Since collaboration with internal stakeholders is key, prepare to discuss how you've worked with different teams in previous roles. Share examples of how you aligned project goals with sales, product, and support teams to drive successful outcomes.