At a Glance
- Tasks: Be the friendly face of our hotel, handling check-ins, guest queries, and problem-solving.
- Company: Join Dorsett Shepherds Bush, a vibrant aparthotel in London.
- Benefits: Gain valuable experience in hospitality with flexible shifts and career growth.
- Other info: Dynamic work environment with opportunities to develop your skills.
- Why this job: Kickstart your career in hospitality while making guests feel welcome and valued.
- Qualifications: Previous customer service experience and strong organisational skills required.
The predicted salary is between 22000 - 26000 £ per year.
We are recruiting for Front Office Associates in our Front Office Department at Dorsett Shepherds Bush, London and Dao West London, our aparthotel.
This is an excellent opportunity for you to develop your career within the hospitality industry and across our Rooms Division.
You will be working within our busy front office reception area and the first point of contact for guests, dealing with checking in and checking out, guest enquiries and resolving problems amongst other tasks!
However, the key requirement for this role is excellent customer service skills.
The successful candidate must have previous experience in a similar establishment, working in a guest-focused environment with excellent organisational skills and an eye for detail.
You must have an excellent command of English, both written and verbal and be available for flexible shift patterns.
The role involves the following (however, not limited to): Ensure a high level of guest service is constantly maintained and with department standards.
Ensure that our guests receive a fast, efficient and friendly check-in and check-out Ensure that all customer queries or requests are handled professionally Be proactive in solving guest issues, take ownership and use e...
Front Office Associate employer: Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel is an exceptional employer that prioritises a culture of warm hospitality and teamwork, making it an ideal place for a Front Office Manager to thrive. With a strong focus on employee development, you will have ample opportunities to mentor and inspire your team while ensuring a seamless guest experience in a vibrant London location. The hotel offers a supportive environment where your leadership can truly make a difference, fostering both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Associate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dorsett Shepherds Bush. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dorsett Shepherds Bush
Don't be shy about reaching out to Dorsett Shepherds Bush directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Associate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dorsett Shepherds Bush and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dorsett Shepherds Bush
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
