At a Glance
- Tasks: Be the friendly face of our hotel, handling check-ins, guest queries, and problem-solving.
- Company: Join Dorsett Shepherds Bush, a vibrant aparthotel in London.
- Benefits: Gain valuable experience in hospitality with flexible shifts and career growth.
- Other info: Dynamic work environment with opportunities to develop your skills.
- Why this job: Kickstart your career in hospitality while making guests feel welcome and valued.
- Qualifications: Previous customer service experience and strong organisational skills required.
The predicted salary is between 22000 - 26000 £ per year.
We are recruiting for Front Office Associates in our Front Office Department at Dorsett Shepherds Bush, London and Dao West London, our aparthotel. This is an excellent opportunity for you to develop your career within the hospitality industry and across our Rooms Division. You will be working within our busy front office reception area and the first point of contact for guests, dealing with checking in and checking out, guest enquiries and resolving problems amongst other tasks!
However, the key requirement for this role is excellent customer service skills. The successful candidate must have previous experience in a similar establishment, working in a guest-focused environment with excellent organisational skills and an eye for detail. You must have an excellent command of English, both written and verbal and be available for flexible shift patterns.
The role involves the following (however, not limited to):
- Ensure a high level of guest service is constantly maintained and with department standards.
- Ensure that our guests receive a fast, efficient and friendly check-in and check-out.
- Ensure that all customer queries or requests are handled professionally.
- Be proactive in solving guest issues, take ownership and use effective communication.
Front Office Associate employer: DORSETT LONDON HOTEL LIMITED
Dorsett Shepherds Bush and Dao West London offer a vibrant work environment where exceptional customer service is at the heart of our operations. As a Front Office Associate, you will benefit from comprehensive training and career development opportunities within the hospitality industry, all while being part of a supportive team that values your contributions. Located in the bustling area of London, our aparthotel provides a unique chance to engage with diverse guests and enhance your skills in a dynamic setting.
Contact Details:
DORSETT LONDON HOTEL LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Associate
✨Tip Number 1
Make sure to research Dorsett Shepherds Bush and Dao West London before your interview. Knowing the ins and outs of our aparthotel will show us that you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the front desk and how you'd handle them. We love candidates who can demonstrate their problem-solving abilities and a friendly attitude.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Show up looking sharp and professional, as it reflects your commitment to providing excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way for us to see your application and get you in front of the right people. Plus, it shows you're tech-savvy and know how to navigate the digital world.
We think you need these skills to ace Front Office Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service roles. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the key requirements mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Dorsett Shepherds Bush!
How to prepare for a job interview at DORSETT LONDON HOTEL LIMITED
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of specific examples from your past experience where you went above and beyond for a guest. This will show that you understand the importance of excellent service in a front office role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for guests, practice speaking clearly and confidently. You might want to rehearse common interview questions and answers with a friend or in front of a mirror to ensure you convey your thoughts effectively.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage multiple tasks at once, especially in a busy environment. Bring examples of how you've successfully handled check-ins, check-outs, or resolved guest issues efficiently in previous roles.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle difficult situations with guests, such as complaints or special requests. Demonstrating your problem-solving skills will highlight your suitability for the role.
