At a Glance
- Tasks: Lead our front office team, ensuring exceptional guest experiences and seamless operations.
- Company: Join the vibrant team at Firmdale Hotels, known for hospitality excellence.
- Benefits: Competitive pay, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for career growth.
- Why this job: Be a key player in creating memorable moments for guests in a dynamic environment.
- Qualifications: Previous supervisory experience and a passion for customer service.
The predicted salary is between 17 - 19 £ per hour.
Join our vibrant team at Firmdale Hotels, where hospitality meets excellence.
We are thrilled to offer an exciting opportunity for a Front Office Supervisor to become a pivotal part of our esteemed Dorset Square Hotel.
As a Front Office Supervisor, you'll spearhead our front office operations, ensuring every guest experience is nothing short of exceptional.
Your confidence and engaging communication style will set the tone for our team, inspiring them to deliver service that exceeds expectations.
Responsibilities
- Lead by example, fostering a culture of teamwork and collaboration within the front office team.
- Oversee daily operations at the reception desk, ensuring seamless check-ins, check-outs, and guest inquiries.
- Provide guidance and support to reception team members, nurturing their skills and enhancing their performance.
- Uphold our commitment to customer satisfaction, anticipating guest needs and resolving any issues with warmth and professionalism.
- Maintain meticulous attention to detail, ensuring accuracy in all administrative tasks and financial transactions.
- Exemplify impeccable presentation, embodying the essence of Firmdale Hotels with your warmth and professionalism.
- Cultivate a passion for detail throughout the team, driving excellence in every aspect of guest service.
Requirements
- Infuse your enthusiasm into every interaction, creating memorable experiences that keep guests returning time and again.
- Previous supervisory experience, with a proven ability to lead and motivate a team.
- A customer-focused mind‑set, with a commitment to exceeding guest expectations.
- Impeccable presentation and a welcoming demeanour that reflects our commitment to excellence.
- A keen eye for detail and the ability to maintain high standards in a fast‑paced environment.
- Enthusiasm and energy that inspires those around you, creating a positive and dynamic atmosphere within the team.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground.
Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafes, restaurants and historic buildings.
- Awards and Accolades
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Readers' Choice Awards, Cond Nast Traveller, 2025
Benefits
- Competitive hourly rate of 17.00 to 19.00, inclusive of service charge
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Complimentary meals on shift
- Flexible scheduling without split shifts
- Paid overtime for working Bank Holidays
- Enhanced holiday allowance based on length of service
- Ongoing training, professional development, and fully funded English lessons
- Refer a friend bonus and earn over 500
- Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Dry cleaning service for uniform and discounted personal items
- Regular social events, team activities, and fitness sessions
- One paid volunteering day, every year
- Annual long service awards with rewards at key milestones
- Season ticket loan for convenient commuting
- Cycle to work scheme
• And much more!...
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Front Office Supervisor - London in City of Westminster employer: Dorset Square
At Firmdale Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and collaboration. As a Painter and Decorator, you'll enjoy competitive pay, comprehensive health benefits, and opportunities for professional growth, all while working in the luxurious surroundings of our prestigious townhouses in Marylebone, South Kensington, and Knightsbridge. With a commitment to employee wellbeing and a range of perks including flexible scheduling and social events, we ensure that our team members feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor - London in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dorset Square. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dorset Square
Don't be shy about reaching out to Dorset Square directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor - London in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dorset Square and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dorset Square
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
