Receptionist

Are you ready to
embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we
pride ourselves on delivering unparalleled service and creating unforgettable
experiences for our guests. Join us at our esteemed Dorset Square Hotel and become
an integral part of our vibrant team.

As a
Receptionist at Dorset Square Hotel, you'll be at the forefront of our guest
experience, ensuring every interaction is filled with warmth, professionalism,
and impeccable service.

Responsibilities:

Greet guests with a warm smile and friendly
demeanour, creating a positive first impression that sets the tone for their
stay.
Engage with guests and colleagues alike in a
clear and engaging manner, ensuring their needs are met promptly and
efficiently.
Demonstrate meticulous attention to detail in
all aspects of your work, from accurately processing reservations to
maintaining a tidy reception area. Work seamlessly as part of our front office
team, supporting colleagues and contributing to a positive, cohesive work
environment
Manage multiple tasks with ease, prioritizing
effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every
interaction, leaving a lasting impression on our guests.

What You Need:

• A keen willingness to work collaboratively as
  part of a dynamic team.
• A customer-focused mindset, dedicated to
  exceeding guest expectations at every opportunity.
• Warmth and impeccable presentation, reflecting
  the high standards of Firmdale Hotels.
• A passion for detail, ensuring every aspect of
  our guests' experience is flawless.
• Enthusiasm and a positive attitude, infusing
  energy into everything you do.

What We Offer:

• Competitive hourly rate of £16 to £17.50, inclusive of service charge.
• Health cash plan (including contributions towards dental,
  optical, alternative and complementary therapies)
• Complimentary meals on shift
• Flexible scheduling without split shifts
• Paid overtime for working Bank Holidays
• Enhanced holiday allowance based on length of service
• Ongoing training, professional development, and fully funded
  English lessons
• Refer a friend bonus and earn over £500
• Access to Stream, our financial wellbeing app - access your
  earnings before pay day, automate your savings and be supported with financial
  coaching
• Exclusive discounts at Design Hotels, staff sales, spa discounts,
  and product perks
• Discounted cinema tickets, gym membership, travel, retailers and
  restaurants
• Dry cleaning service for uniform and discounted personal items
• Regular social events, team activities, and fitness sessions
• One paid volunteering day, every year
• Annual long service awards with rewards at key milestones
• Season ticket loan for convenient commuting
• Cycle to work scheme
• And much more!...

About Us

Our very first opening, and the
hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square
Hotel occupies a handsome Regency building overlooking the garden square that
was once the site of Thomas Lord's original cricket ground. Set in the
charming, residential heart of Marylebone, it's surrounded by some of the
capital's finest independent shops, cafés, restaurants and historic buildings.

At its heart is The Potting Shed,
our much-loved bar and restaurant, which brings its own warmth and character to
this already special address. There's a real sense of history and heritage to
this place, and a warmth that comes from being where it all started. To work at
Dorset Square is to be part of that story, and to help write the next chapter
through the care and dedication you bring to every guest experience.

You'll be joining an award-winning
team:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One AA Rosette for Culinary Excellence, The Potting Shed,
  2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

You can see a full list of our
awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in
London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has
grown to include hotels and private residences across London and New York as
well restaurants, bars, spas, an online shop, interior design studio and
Laundry facility.

Firmdale Hotels welcomes
applicants from all backgrounds and is committed to an inclusive workplace.
Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act
1996, we do require all applicants to have the eligibility to live and work in
the United Kingdom. Documentation will be required at interview stage.

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