At a Glance
- Tasks: Greet guests, manage reservations, and ensure a welcoming atmosphere.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Earn £15.50 to £17 per hour, enjoy flexible scheduling, and access great perks.
- Other info: Enjoy regular social events, training, and exclusive discounts.
- Why this job: Kickstart your hospitality career in a vibrant team with endless growth opportunities.
- Qualifications: Customer-focused mindset and a passion for teamwork and detail.
The predicted salary is between 32200 - 35840 £ per year.
Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team.
Responsibilities
- Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay.
- Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently.
- Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area.
- Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment.
- Manage multiple tasks with ease, prioritising effectively to ensure smooth operations during busy periods.
- Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests.
What You Need
- A keen willingness to work collaboratively as part of a dynamic team.
- A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity.
- Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels.
- A passion for detail, ensuring every aspect of our guests' experience is flawless.
- Enthusiasm and a positive attitude, infusing energy into everything you do.
What We Offer
- Competitive hourly rate of £15.50 to £17, inclusive of service charge.
- Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Receptionist employer: Dorset Square Hotel- Front of House
At Firmdale Hotels, we are dedicated to fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. Our Dorset Square Hotel offers competitive pay, flexible scheduling, and a wealth of benefits including ongoing training and professional development opportunities, ensuring that your passion for hospitality is nurtured in a supportive environment. Join our award-winning team and enjoy unique perks such as complimentary meals, exclusive discounts, and regular social events that make every day at work rewarding and enjoyable.
Contact Details:
Dorset Square Hotel- Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Firmdale Hotels. Understand their values and what makes them stand out in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for guests. Role-play with a friend or family member to practice greeting guests warmly and handling various scenarios. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. Whether it's juggling phone calls, reservations, or guest inquiries, demonstrating your ability to stay organised under pressure is key.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are exactly the qualities we look for in our team members. So, don’t hesitate—get your application in!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your enthusiasm for hospitality and how you connect with people. A warm and friendly tone can make a great first impression, just like you would at the reception desk.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist at Firmdale Hotels. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can contribute to our vibrant team!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. We appreciate a polished presentation, as it reflects the high standards we uphold at Firmdale Hotels. Double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Dorset Square Hotel- Front of House
✨Know the Company
Before your interview, take some time to research Firmdale Hotels. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest in becoming part of their team.
✨Practice Your Greeting
As a receptionist, your first impression is crucial. Practice a warm and friendly greeting that reflects the high standards of Firmdale Hotels. Consider role-playing with a friend to get comfortable with engaging guests and colleagues in a clear and positive manner.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss how you ensure meticulous attention to detail in your work. Share specific examples from past experiences where your focus on detail made a difference, whether it was processing reservations accurately or maintaining a tidy workspace.
✨Demonstrate Team Spirit
Firmdale Hotels values collaboration, so highlight your ability to work well within a team. Share stories that illustrate your enthusiasm for supporting colleagues and contributing to a positive work environment, especially during busy periods when teamwork is essential.
