At a Glance
- Tasks: Greet guests, manage reservations, and create unforgettable experiences at our front desk.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Earn £15.50 to £17 per hour, enjoy flexible scheduling, and access exclusive discounts.
- Other info: Enjoy regular social events, ongoing training, and a supportive work environment.
- Why this job: Kickstart your hospitality career in a vibrant team with endless growth opportunities.
- Qualifications: Customer-focused mindset and a passion for teamwork and detail.
The predicted salary is between 32200 - 35840 £ per year.
Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team.
Responsibilities
- Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay.
- Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently.
- Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area.
- Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment.
- Manage multiple tasks with ease, prioritising effectively to ensure smooth operations during busy periods.
- Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests.
What You Need
- A keen willingness to work collaboratively as part of a dynamic team.
- A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity.
- Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels.
- A passion for detail, ensuring every aspect of our guests' experience is flawless.
- Enthusiasm and a positive attitude, infusing energy into everything you do.
What We Offer
- Competitive hourly rate of £15.50 to £17, inclusive of service charge.
- Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Guest Experience Host — Front Desk employer: Dorset Square Hotel- Front of House
At Firmdale Hotels, we are dedicated to fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. As a Guest Experience Host at our Dorset Square Hotel, you will enjoy competitive pay, flexible scheduling, and a wealth of benefits including ongoing training and professional development opportunities. Join our award-winning team where your passion for hospitality will not only be recognised but celebrated, ensuring a fulfilling and rewarding career path in the heart of London.
Contact Details:
Dorset Square Hotel- Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host — Front Desk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Firmdale Hotels. Understand their values and what makes them stand out in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Experience Host, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence. Remember, a warm smile and friendly demeanour can make all the difference!
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've gone above and beyond in previous roles. Whether it’s managing multiple tasks or ensuring everything is spotless, demonstrating your meticulous nature will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Guest Experience Host — Front Desk
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Guest Experience Host role. Highlight your relevant experience and skills that match the job description, especially your customer-focused mindset and attention to detail.
Keep It Clear and Engaging:We love a well-structured application! Use clear language and engaging examples to showcase your experience. This will help us see how you can contribute to our vibrant team at Firmdale Hotels.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dorset Square Hotel.
How to prepare for a job interview at Dorset Square Hotel- Front of House
✨Research the Company
Before your interview, take some time to learn about Firmdale Hotels and their values. Understanding their commitment to hospitality excellence will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Practice Your Greeting
As a Guest Experience Host, your first impression is crucial. Practice greeting someone warmly and confidently. This will not only help you feel more comfortable but also demonstrate your ability to create a positive atmosphere right from the start.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss specific examples where your attention to detail made a difference. Whether it’s managing reservations or maintaining a tidy space, sharing these experiences will highlight your suitability for the role.
✨Emphasise Teamwork and Enthusiasm
Firmdale Hotels values collaboration and a positive attitude. Be ready to share stories about how you’ve worked effectively in a team and how your enthusiasm for hospitality has positively impacted your previous roles. This will show that you’re a great fit for their vibrant team.
