At a Glance
- Tasks: Greet guests with a smile and ensure their needs are met efficiently.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Earn £15.50 to £17 per hour, plus amazing perks like discounts and flexible scheduling.
- Other info: Enjoy ongoing training, social events, and opportunities for professional growth.
- Why this job: Kickstart your hospitality career in a vibrant team that values your passion.
- Qualifications: Customer-focused mindset and a willingness to work collaboratively.
The predicted salary is between 15.5 - 17 £ per hour.
Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team.
Responsibilities
- Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay.
- Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently.
- Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area.
- Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment.
- Manage multiple tasks with ease, prioritising effectively to ensure smooth operations during busy periods.
- Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests.
What You Need
- A keen willingness to work collaboratively as part of a dynamic team.
- A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity.
- Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels.
- A passion for detail, ensuring every aspect of our guests' experience is flawless.
- Enthusiasm and a positive attitude, infusing energy into everything you do.
What We Offer
- Competitive hourly rate of £15.50 to £17, inclusive of service charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Receptionist in City of Westminster employer: Dorset Square Hotel- Front of House
At Firmdale Hotels, we are dedicated to fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. Our Dorset Square Hotel offers competitive pay, flexible scheduling, and a wealth of benefits including health plans, ongoing training, and exclusive discounts, all within a dynamic team environment where your passion for hospitality can truly shine. Join us and be part of an award-winning group renowned for exceptional service and unique design, where every day brings new opportunities to create unforgettable experiences for our guests.
Contact Details:
Dorset Square Hotel- Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Tip Number 1
Get to know the company before your interview! Research Firmdale Hotels and their values, so you can show how your passion for hospitality aligns with their mission. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your greeting! As a receptionist, first impressions are everything. Work on delivering a warm smile and a friendly demeanour in mock interviews or with friends to ensure you nail that initial interaction.
✨Tip Number 3
Show off your multitasking skills! Be ready to discuss how you've managed multiple tasks in previous roles. Use specific examples to demonstrate your ability to prioritise effectively, especially during busy periods.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our vibrant team at Dorset Square Hotel!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your enthusiasm for hospitality and how you connect with people. A warm and friendly tone can make a great first impression.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Receptionist at Firmdale Hotels. Highlight your customer service skills and any relevant experience that aligns with our values of excellence and attention to detail.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that showcase your skills without unnecessary fluff. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our vibrant team at Firmdale Hotels!
How to prepare for a job interview at Dorset Square Hotel- Front of House
✨Know the Company
Before your interview, take some time to research Firmdale Hotels. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest in becoming part of their team.
✨Practice Your Greeting
As a receptionist, your first impression is crucial. Practice greeting someone warmly and confidently. Think about how you would welcome a guest at the Dorset Square Hotel. A friendly smile and engaging tone can make all the difference!
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss examples of how you've demonstrated meticulous attention to detail in previous roles. Whether it’s managing reservations or keeping a tidy workspace, share specific instances that highlight your skills.
✨Emphasise Teamwork
Firmdale Hotels values collaboration, so be ready to talk about your experience working in a team. Share stories that illustrate how you’ve supported colleagues and contributed to a positive work environment, especially during busy periods.
