At a Glance
- Tasks: Create unforgettable guest experiences with a warm smile and friendly service.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional hospitality.
- Benefits: Earn £15.50 to £17 per hour, enjoy flexible scheduling, and access exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional growth.
- Why this job: Thrive in a dynamic team and make a real impact on guests' stays.
- Qualifications: Customer-focused mindset and a passion for detail and teamwork.
The predicted salary is between 15.5 - 17 £ per hour.
Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team.
Responsibilities
- Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay.
- Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently.
- Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area.
- Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment.
- Manage multiple tasks with ease, prioritising effectively to ensure smooth operations during busy periods.
- Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests.
What You Need
- A keen willingness to work collaboratively as part of a dynamic team.
- A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity.
- Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels.
- A passion for detail, ensuring every aspect of our guests' experience is flawless.
- Enthusiasm and a positive attitude, infusing energy into everything you do.
What We Offer
- Competitive hourly rate of £15.50 to £17, inclusive of service charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Guest Experience Host — Front Desk in City of Westminster employer: Dorset Square Hotel- Front of House
At Firmdale Hotels, we are dedicated to fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. As a Guest Experience Host at our prestigious Dorset Square Hotel, you will enjoy competitive pay, flexible scheduling, and a wealth of benefits including health plans, ongoing training, and exclusive discounts, all while being part of a dynamic team that values your passion for hospitality. Join us and thrive in an environment where your contributions are recognised and celebrated, making every day rewarding.
Contact Details:
Dorset Square Hotel- Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host — Front Desk in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Firmdale Hotels. Understand their values and what makes them unique in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Experience Host, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence. Remember, a warm smile and friendly demeanour can make all the difference!
✨Tip Number 3
Show off your multitasking abilities! During the interview, be ready to discuss how you've managed multiple tasks in previous roles. Share specific examples that highlight your ability to prioritise and stay organised, especially during busy periods.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Firmdale Hotels site. This not only shows your enthusiasm but also ensures your application gets the attention it deserves. Plus, it’s super easy to do!
We think you need these skills to ace Guest Experience Host — Front Desk in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your enthusiasm for hospitality and how you connect with guests. A warm and friendly tone can make a great first impression.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Guest Experience Host. Highlight your customer-focused mindset and any relevant experience that showcases your attention to detail and teamwork skills.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your experiences and skills. This helps us quickly see how you fit into our vibrant team at Firmdale Hotels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dorset Square Hotel!
How to prepare for a job interview at Dorset Square Hotel- Front of House
✨Know the Company Inside Out
Before your interview, take some time to research Firmdale Hotels and their unique approach to hospitality. Familiarise yourself with their values, mission, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their ethos.
✨Showcase Your Customer Service Skills
As a Guest Experience Host, your ability to engage with guests is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your warm demeanour and how you handle challenging situations with grace and efficiency.
✨Demonstrate Attention to Detail
Firmdale Hotels values meticulous attention to detail. During the interview, be ready to discuss how you ensure accuracy in tasks like processing reservations or maintaining a tidy reception area. You could even mention specific instances where your attention to detail made a difference in a guest's experience.
✨Emphasise Teamwork and Enthusiasm
The role requires working seamlessly with colleagues, so be prepared to talk about your teamwork experiences. Share how you contribute to a positive work environment and bring energy to your interactions. Your enthusiasm for hospitality should shine through in every answer!
