At a Glance
- Tasks: Support office operations, manage supplies, and ensure a welcoming environment for all.
- Company: Join a leading IT services provider focused on excellence and people.
- Benefits: Enjoy flexible hours, casual dress, and regular social activities.
- Other info: Opportunity for travel and building supplier relationships in a supportive culture.
- Why this job: Be part of a dynamic team that values your growth and work-life balance.
- Qualifications: Customer service mindset, attention to detail, and strong communication skills.
The predicted salary is between 30060 - 30060 £ per year.
Location: Corbiere House and Merck House, Poole
Salary: £27,850 - £30,060 per annum depending on experience
Contract: Permanent, Full Time
Hours: 37.5 hours, working 5 days per week in office
This is an exciting opportunity to join a leading IT services provider that places excellence, people and customers at the centre of its vision. To support its growth and recent opening of additional offices, Dorset Software requires an additional person to join its Operations team. Focused on providing the best possible experience for employees, applicants, and other visitors alike, the role involves intermittent travel between the Dorset Software UK offices.
Day to day tasks vary and will include:
- Purchasing and acceptance of goods and services such as I.T. equipment, groceries and catering
- Setting up meeting rooms, communal areas, workstations and new offices
- Greeting visitors, welcoming new employees and answering calls
- Responding to cases on-demand
- Assisting with maintaining high standards in all the offices including overseeing cleaning and security
- Liaising with internal departments to understand requirements for travel to client or company offices, or other venues and events
- Tracking costs and inputting details accurately on the company systems for approvals, ensuring purchasing policies are adhered to
- Liaising with suppliers to obtain the correct services at the best prices (hotels, car hire, public transport etc)
- Booking travel and accommodation as required following company procedures
- Providing employee guidance for work travel trips
Skills and attributes to be considered for this role include having:
- A customer services mindset
- Travel/accommodation booking experience
- Excellent attention to detail, eager to work accurately and to high standards
- Proven experience of working in an efficient and well-organised role
- Ability to follow detailed procedures and work to precise briefs
- A high level of computer literacy
- Strong verbal and written communication skills
- Experience of building supplier relationships
- Enthusiasm to work in a growing and changing company
- Able to perform physical moving of desk equipment
- A Full UK driving license
- Available and happy to work away across the UK from time to time as required
Benefits:
- Flexible working hours
- Casual dress code
- Company pension scheme
- Regular subsidised sporting and social activities and events
- Shower and changing facilities
- Complimentary drinks, snacks and fresh fruit
- A healthy balance between a strong work ethic and a life outside of work
- A supportive and productive company culture and great colleagues!
Dorset Software has a friendly working environment, offering growth for employees to fulfil their potential. We offer flexible working hours and have a great work life balance, understanding our employee’s desire to have a rewarding career and personal life. Join a leading IT services provider that places excellence, people and customers at the centre of our vision. If you think your values align, please click on APPLY and send a copy of your CV and covering letter.
Facilities Administrator in Poole employer: Dorset Software
Dorset Software is an exceptional employer located in Poole, offering a vibrant and supportive work culture that prioritises employee well-being and professional growth. With flexible working hours, a casual dress code, and regular social activities, employees enjoy a healthy work-life balance while contributing to a leading IT services provider that values excellence and customer satisfaction. Join a team where your contributions are recognised, and you can thrive in a dynamic environment focused on innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Administrator in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dorset Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dorset Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Administrator in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dorset Software:Your cover letter is your chance to shine! Tell us why you want to work at Dorset Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dorset Software!
How to prepare for a job interview at Dorset Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
