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- Tasks: Handle and investigate public complaints against police, ensuring fair resolutions.
- Company: Join Dorset Police, a dedicated force committed to community safety and integrity.
- Benefits: Enjoy a competitive salary, flexible working, gym discounts, and generous leave entitlements.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for justice and problem-solving.
- Other info: Hybrid working options available after training, with a focus on work-life balance.
The predicted salary is between 29109 - 33264 £ per year.
Join to apply for the PSD Alliance Complaints Handler / Investigator role at Dorset Police.
Salary: £29,109 rising to £33,264 per annum + Excellent Benefits including Government Pension
Location: Hybrid Working/Winfrith, Newburgh, England
Hours per week: This role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.
About the role:
PURPOSE
The purpose of the role is to enable Dorset and Devon and Cornwall Police to comply with the complaints handling and investigative requirements introduced on the 1st February 2020. This role will be responsible for the resolution of the majority of public complaints dealt with by the Professional Standards Department where the ‘special requirements’ are not met.
The post-holder will be expected to:
- Review and resolve public complaints, by engaging with complainants to identify reasonable and proportionate investigative steps to resolve the complaint.
- Obtain relevant information or evidence by seeking accounts from officers, staff or witnesses. Researching force systems, legislation, policy and procedures and if needed securing and assessing BWV or CCTV.
- Maintain accurate records, relevant decisions and rationales for complaints handled or investigated and conclusions reached and provide accurate relevant information to the complainant, relevant appeal body (IOPC or OPCC) and other interested parties.
- Highlight areas for improvement regarding individual or organisational practices and procedures.
MAIN RESPONSIBILITIES
- To undertake reasonable and proportionate investigative work and enquiries in respect of complaints against police.
- To identify and make enquiries as required to appropriately ‘handle’ complaints inside and outside of Schedule 3 of the police reform act 2002 (PRA). This can include both ‘other than by way of investigation’ and also formal local investigation where the ‘special requirements’ are not satisfied.
- To obtain clear and concise witness accounts, identify and pursue lines of enquiry and obtain/collate all relevant evidence from various sources both within and outside the Police Force.
- To provide complaints handling and investigation reports or records for submission to the Determining Officer.
What you get if you join us:
- A competitive salary with yearly increments.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time employees).
- Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
- Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
- Company sick pay.
- Job related equipment supplied, as required.
- Free onsite parking at many police sites throughout the counties.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
- Development and training opportunities available.
- Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
- Flexitime, with the ability to undertake your hours flexibly and in line with business need.
- Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).
PSD Alliance Complaints Handler / Investigator employer: Dorset Police
Contact Detail:
Dorset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PSD Alliance Complaints Handler / Investigator
✨Tip Number 1
Familiarise yourself with the complaints handling process within police departments. Understanding the specific procedures and legislation, such as the Police Reform Act 2002, will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Network with current or former employees of Dorset Police or similar organisations. They can provide valuable insights into the role and the work culture, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for potential scenario-based questions in your interview. Think about how you would handle various types of complaints and what investigative steps you would take, as this is crucial for the role.
✨Tip Number 4
Showcase your communication skills during the application process. As a Complaints Handler, you'll need to engage effectively with complainants and colleagues, so be ready to demonstrate your ability to convey information clearly.
We think you need these skills to ace PSD Alliance Complaints Handler / Investigator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the PSD Alliance Complaints Handler / Investigator role. Familiarise yourself with the complaints handling process and the specific duties outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in investigations, complaint handling, or law enforcement, and include specific examples of how you've successfully resolved issues.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are interested in this position and how your background makes you a suitable candidate. Be sure to mention your understanding of the importance of public complaints resolution and your commitment to maintaining high standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Complaints Handler.
How to prepare for a job interview at Dorset Police
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a PSD Alliance Complaints Handler. Familiarise yourself with the complaints handling process and the specific requirements outlined by Dorset Police.
✨Prepare Relevant Examples
Think of specific instances from your past experience where you successfully handled complaints or conducted investigations. Be ready to discuss these examples in detail, highlighting your problem-solving skills and ability to engage with complainants.
✨Research Dorset Police
Gain insight into Dorset Police's values, mission, and recent initiatives. This will not only help you tailor your answers but also demonstrate your genuine interest in the organisation during the interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in this role. It shows that you are engaged and serious about the position.
