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- Tasks: Handle emergency and non-emergency calls with empathy and professionalism.
- Company: Join a supportive team in Exeter and Plymouth Contact Resolution Centres.
- Benefits: Earn up to £38,330 with shift allowances and ongoing training.
- Other info: Full-time role with a minimum two-year tenure and flexible working options available.
- Why this job: Make a real difference in your community by helping those in need.
- Qualifications: Looking for friendly, patient individuals with emotional resilience.
The predicted salary is between 32644 - 38330 £ per year.
We are looking for friendly, patient, broad-minded and positive individuals to join our Exeter and Plymouth Contact Resolution Centres, where you will play a critical role in our response to both emergency and non-emergency calls within Devon and Cornwall. You will handle calls professionally with empathy and patience, listening to vital details and asking the right questions to log information quickly and accurately.
You will be part of a wide team with extensive training and ongoing support provided. This role can be challenging at times but is very rewarding. It's important to have emotional resilience within this role, as you will at times be answering calls from distressed individuals. No two calls are the same and at times you will handle sensitive information. You will be the first point of contact for our community and will provide help for people when they need it most.
We are looking for flexible individuals who are open to working shifts, including nights, weekends and some bank holidays. On top of your salary, you will qualify for enhanced shift allowance of up to 20% of your salary, as well as weekend working allowance.
There is a potential to earn up to £38,330; this includes 20% shift allowance and up to £2500 weekend working allowance (which is claimable once working the attached shift pattern) when you have reached 4 years service.
Commencing salary is £32,644 per annum inclusive of the 20% shift allowance, plus a maximum of £2500 weekend working allowance (which is claimable once working the attached shift pattern after the training period).
You will join starting with the Initial training Course Monday to Friday from 9am to 4pm for the duration of 7 weeks at Police Headquarters, Middlemoor Exeter. You will then begin your Contact Officer shift pattern and will be assigned a Tutor within the Contact Centre who will support the second phase of your training. There is an additional 2 week training course, again at Exeter Headquarters, before returning to the Contact Centre. You must be willing and able to travel to Exeter Headquarters regardless of your base station. Dates will be confirmed closer to the time of conditional offer. A Force pool car / a hire car, or accommodation at Police Headquarters, Middlemoor, Exeter may be available to those who live 30 miles from Police Headquarters, Middlemoor, Exeter. No annual leave will be granted for the duration of the training courses due to essential learning. There will be no exceptions to this.
This role is a full-time role with a minimum two year tenure period. Tenure details: due to essential training, successful candidates will be unable to apply for any internal vacancies for a period of two years from the commencement of their appointment. Requests for Flexible Working Patterns can be submitted once you are in the role, however these cannot be guaranteed and are reviewed against the operational needs of the Department.
The role of Contact Officer is a full-time role. There will be no annual leave during training. Dates and further details of training are provided above. Please read the shift pattern before applying to ensure you will be able to undertake the required shift pattern. The shift pattern is set and there can be no adjustments to this.
Contact Officer in Plymouth employer: Dorset Police
Contact Detail:
Dorset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Officer in Plymouth
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they handle emergency calls. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive calls, it’s crucial to demonstrate empathy and patience. Role-play with a friend or family member to get comfortable with responding to various scenarios.
✨Tip Number 3
Be flexible and open-minded! The job requires shift work, so highlight your willingness to adapt to different schedules. Mention any previous experience you have with shift work to show you can handle the demands of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Contact Officer in Plymouth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and positive side. Remember, we’re looking for individuals who can connect with our community.
Tailor Your Application: Make sure to tailor your application to the Contact Officer role. Highlight any relevant experience or skills that demonstrate your ability to handle calls with empathy and patience. This will show us that you understand what the job entails!
Show Emotional Resilience: Since this role can be challenging, it’s important to convey your emotional resilience in your application. Share examples of how you've handled difficult situations in the past, as this will reassure us that you can manage sensitive information and distressed callers.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need about the role and training there!
How to prepare for a job interview at Dorset Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Officer. Familiarise yourself with handling emergency and non-emergency calls, and think about how you would approach sensitive situations. This will help you demonstrate your suitability for the role.
✨Showcase Your Empathy
Since this role involves dealing with distressed individuals, it's crucial to convey your ability to empathise. Prepare examples from your past experiences where you've shown patience and understanding, especially in challenging situations. This will highlight your emotional resilience.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the training programme and support available. This shows your genuine interest in the role and helps you gauge if the environment is right for you.
✨Be Ready for Shift Work
As the role requires flexibility with shifts, be prepared to discuss your availability openly. Mention any previous experience with shift work and how you manage your time effectively. This will reassure them that you're ready for the demands of the job.