Dorset Police seeks a Contact Officer at Bournemouth HQ to receive non-emergency and emergency calls and online contact from members of the public. You will ensure the most appropriate help is provided, handle each call with empathy, and remain calm when dealing with potentially sensitive and upsetting situations.
The Dorset Contact Management (DCM) aims to get it right first time and streamline the customer journey, answering as many service calls as possible at the first point of contact
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Frontline Contact Officer - Calm, Empathetic Support employer: Dorset Police
Dorset Police is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in Exeter, this role as a Complaints Investigator provides unique opportunities to engage with the community while ensuring compliance and improving public service standards. Employees benefit from a hybrid working model, fostering a balance between personal and professional life, alongside ongoing training and growth opportunities within the organisation.
