Acting as the front line of policing as one of our Contact Officers at Bournemouth HQ you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls.
The focus of the Dorset Contact Management (DCM) is on making every contact count by 'getting it right first time' and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability.
Prior to your Contact Officer training course (which you will be advised of once you have started in the role) you will be working as a triage operator to familiarise yourself with Contact Centre and the types of enquiries. The duration of your time on triage will vary depending when the next training course is due to start. Your salary and shift allowance will remain as above.
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DCM - Contact Officer employer: Dorset Police
Dorset Police is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in Exeter, this role as a Complaints Investigator provides unique opportunities to engage with the community while ensuring compliance and improving public service standards. Employees benefit from a hybrid working model, fostering a balance between personal and professional life, alongside ongoing training and growth opportunities within the organisation.
