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- Tasks: Be the first point of contact for crime reports and public enquiries.
- Company: Join the Dorset Police, a vital part of your community's safety.
- Benefits: Enjoy flexible working hours and the chance to make a real difference.
- Other info: Positions available at Bournemouth Enquiry Office, operating 7 days a week.
- Why this job: Support victims and help your community while gaining valuable experience.
- Qualifications: No specific qualifications required; just a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Salary £27,204 rising by yearly increments to a maximum of £29,859 per annum + Excellent Benefits including Government Pension
Location: Bournemouth Divisional HQ (BQ)
Type of employment: Permanent
Closing Date: 25/03/2026 at 12:00.
Hours per week: this role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part‑time basis and we are willing to consider flexible working patterns subject to business need
About the role:
To represent Dorset Police as a focal point of contact, receiving personal and telephone enquiries and processing, finalising or redirecting those enquiries.
- Provide the first point of contact for members of the public calling at the Police Station.
- Respond to all incoming telephone enquiries, including messages left on the mailbox system.
- Interrogation of the Force Management Information System, including STORM, NICHE,LEDS, PNC and Property Systems.
- Interrogation of the Police National Computer (PNC).
- Send and receive emails.
- Receive, send and return Lost, Found and evidential / seized property.
Want to know more about this role?
Please click on the \’Apply\’ button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:
Hiring Line Manager: James Sharp‑Smith – Counter Services Operations Manager
Email Address: James.sharp-smith@dorset.pnn.police.uk
PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.
What you get if you join us:
If you work for us, you will get access to:
- A competitive salary with yearly increments.
- Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
- Access to the Blue Light Card Scheme for discounts and services (requires a one‑off payment of £5).
- Company sick pay.
- Job related equipment supplied, as required.
- Free onsite parking at many police sites throughout the counties.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees\’ Assistance Programme, Occupational Health and wellbeing services.
- Development and training opportunities available.
- Supportive and flexible training plan, including regular check‑ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
- Flexitime, with the ability to undertake your hours flexibly and in line with business need.
- Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).
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Counter Services Officer employer: Dorset Police
Contact Detail:
Dorset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Services Officer
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific issues faced by residents in Dorset will help you connect better with the public and demonstrate your commitment to supporting them.
✨Tip Number 2
Brush up on your communication skills. As a Counter Services Officer, you'll be the first point of contact for many people. Practising clear and empathetic communication can make a significant difference in how you handle enquiries and support victims.
✨Tip Number 3
Gain a basic understanding of police procedures and legislation. This knowledge will not only boost your confidence but also enable you to provide accurate information and guidance to the public when they approach you.
✨Tip Number 4
Network with current or former police officers and staff. They can offer valuable insights into the role and share their experiences, which can help you prepare for the job and understand what is expected of you.
We think you need these skills to ace Counter Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Counter Services Officer. Highlight key skills such as communication, empathy, and problem-solving that are essential for this role.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or community support, as these will be particularly valuable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting the community and your understanding of policing responsibilities. Use specific examples from your past experiences to demonstrate how you can contribute to the Dorset Police Counter Service.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in a role dealing with the public.
How to prepare for a job interview at Dorset Police
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Counter Services Officer. Familiarise yourself with the types of enquiries you might handle and the importance of providing accurate information to the public.
✨Show Empathy and Communication Skills
Demonstrate your ability to communicate effectively and empathetically. This role involves dealing with victims and witnesses, so showcasing your interpersonal skills will be crucial during the interview.
✨Research Dorset Police
Take some time to research Dorset Police and their values. Understanding their mission and how they serve the community will help you align your answers with their expectations during the interview.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that assess your problem-solving abilities and how you would handle specific situations. Think about examples from your past experiences that demonstrate your capability in similar roles.