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- Tasks: Be the friendly voice helping the public and directing officers in critical situations.
- Company: Join a supportive team at Winfrith, dedicated to making every contact count.
- Benefits: Enjoy competitive pay, shift allowances, and training opportunities.
- Other info: Great career progression in a dynamic environment.
- Why this job: Make a real difference by providing essential support to your community.
- Qualifications: A positive attitude and ability to work well under pressure are key.
The predicted salary is between 30000 - 40000 £ per year.
A unique job for a unique person, this role demands a friendly, patient, broad-minded individual with a positive attitude. You must be able to work as part of a close-knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.
The role of a Dispatch and Contact Officer at Winfrith requires you to participate in the operation of the Dorset Contact Management and provide a high-quality service to members of the public, police officers and police staff. The focus of the Force Command Centre is on making every contact count by 'getting it right first time' and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of calls at the first point of contact within a 24-hour capability.
You will also be responsible for directing officers to the scenes of incidents and controlling incidents via radio and other forms of digital communication. Prior to your Contact Officer training course (which you will be advised of once you have started in the role) you will be working as a triage operator to familiarise yourself with the Contact Centre and the types of enquiries. The duration of your time on triage will vary depending on when the next training course is due to start. Your salary and shift allowance will remain as above.
You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.
Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Dispatch & Contact Officer in Bournemouth employer: Dorset Police
Contact Detail:
Dorset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch & Contact Officer in Bournemouth
✨Tip Number 1
Get to know the company! Research Winfrith and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! As a Dispatch & Contact Officer, you'll need to be clear and calm under pressure. Role-play with a friend or family member to get comfortable with handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Winfrith.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in the role and ready to take that first step towards joining the team.
We think you need these skills to ace Dispatch & Contact Officer in Bournemouth
Some tips for your application 🫡
Be Yourself: We want to see the real you! Let your personality shine through in your application. Highlight your friendly and patient nature, as these traits are key for a Dispatch & Contact Officer.
Show Your Team Spirit: This role is all about teamwork, so make sure to mention any experiences where you've worked closely with others. We love seeing how you contribute to a supportive environment!
Highlight Your Decision-Making Skills: In this job, you'll need to make quick decisions, sometimes in tough situations. Share examples of when you've had to think on your feet and how you handled those moments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Dorset Police
✨Show Your Friendly Side
As a Dispatch & Contact Officer, your ability to connect with people is key. Make sure to showcase your friendly and patient nature during the interview. Share examples of how you've handled difficult situations with a positive attitude, as this will demonstrate your suitability for the role.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities outlined in the job description. Understand what it means to be the first point of contact for the public and how to manage calls effectively. Being able to discuss specific scenarios or challenges you might face will show that you're prepared and serious about the position.
✨Demonstrate Decision-Making Skills
The role requires quick thinking and decision-making, especially in distressing situations. Prepare to discuss past experiences where you've had to make tough decisions under pressure. Highlight your ability to assess risks and provide appropriate responses, as this will resonate well with the interviewers.
✨Teamwork is Key
Since you'll be working in a close-knit team, it's important to convey your collaborative spirit. Share stories that illustrate your experience working in teams, particularly in high-pressure environments. Emphasising your ability to support colleagues and contribute positively to team dynamics will set you apart.