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For Companies At a Glance
- Tasks: Be the first point of contact for emergency and non-emergency calls, providing vital support.
- Company: Join the Dorset Contact Management team at Bournemouth HQ.
- Benefits: Competitive salary, shift allowance, and comprehensive training provided.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real difference in your community while developing essential communication skills.
- Qualifications: Empathy, calmness under pressure, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
Acting as the front line of policing as one of our Contact Officers at Bournemouth HQ, you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls. The focus of the Dorset Contact Management (DCM) is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability.
Training and Onboarding
Prior to your Contact Officer training course (which you will be advised of once you have started in the role), you will be working as a triage operator to familiarise yourself with the Contact Centre and the types of enquiries. The duration of your time on triage will vary depending when the next training course is due to start. Your salary and shift allowance will remain as above.
Key Responsibilities
- You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.
DCM - Contact Officer (Mon - Fri) in Bournemouth employer: Dorset Police
Contact Detail:
Dorset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DCM - Contact Officer (Mon - Fri) in Bournemouth
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities of a Contact Officer, especially how to handle sensitive calls. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, being calm and empathetic is key. Try role-playing scenarios with friends or family to get comfortable with different types of calls.
✨Tip Number 3
Network with current or former Contact Officers if you can. They can provide insider tips on what to expect and how to excel in the role. Plus, it shows your genuine interest in the position!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace DCM - Contact Officer (Mon - Fri) in Bournemouth
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to handle sensitive situations with empathy. We want to see how you can connect with people and provide the support they need, especially in tough times.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the role.
Tailor Your Experience: Make sure to tailor your application to reflect your relevant experience. We’re looking for examples that showcase your skills in handling calls and providing excellent customer service, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Dorset Police
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Contact Officer. Familiarise yourself with the types of calls you’ll be handling, especially non-emergency and emergency situations. This will help you demonstrate your knowledge and show that you're ready to make every contact count.
✨Show Empathy and Calmness
Since you'll be dealing with potentially sensitive calls, practice how to convey empathy and remain calm under pressure. Think of examples from your past experiences where you've successfully handled difficult situations, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking about how you would respond to various situations, such as a distressed caller or a high-pressure emergency. This will showcase your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.