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- Tasks: Handle emergency and non-emergency calls with empathy and professionalism.
- Company: Join a dedicated police service committed to community support.
- Benefits: Starting salary of £27,204 with potential earnings up to £38,330.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Enthusiastic, resilient individuals who can manage sensitive situations.
- Other info: Full-time role with shift work and comprehensive training provided.
The predicted salary is between 27204 - 38330 £ per year.
A police service in the UK is looking for enthusiastic and resilient individuals to join their Contact Resolution Centres as Contact Officers. This full-time role involves handling emergency and non-emergency calls with empathy and professionalism. Training takes place at Exeter Headquarters. Salary starts at £27,204 with potential to earn up to £38,330 depending on service. Applicants must be able to work shifts and manage sensitive situations effectively, providing crucial support to the community.
Contact Officer - Emergency Call Center (Shift Allowance) in Plymouth employer: Dorset Police/ Devon and Cornwall Police
Contact Detail:
Dorset Police/ Devon and Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Officer - Emergency Call Center (Shift Allowance) in Plymouth
✨Tip Number 1
Research the police service and its values before your interview. Knowing their mission and how they serve the community will help you connect your experiences to their needs.
✨Tip Number 2
Practice handling tough questions about managing sensitive situations. Think of examples from your past where you've shown empathy and professionalism, as these are key traits for a Contact Officer.
✨Tip Number 3
Be ready to demonstrate your resilience during the interview. Share stories that highlight your ability to stay calm under pressure, especially in emergency scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Contact Officer - Emergency Call Center (Shift Allowance) in Plymouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you’re genuinely excited about the role and ready to tackle the challenges of being a Contact Officer.
Highlight Relevant Experience: Make sure to mention any previous experience you have in handling calls or working in high-pressure environments. We love seeing how your background can contribute to our team and the community.
Be Professional Yet Personable: While it’s important to maintain professionalism in your application, don’t be afraid to let your personality come through. We’re looking for individuals who can connect with callers on a human level, so show us who you are!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Dorset Police/ Devon and Cornwall Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Contact Officer does. Familiarise yourself with the responsibilities of handling emergency and non-emergency calls, and think about how you can demonstrate your empathy and professionalism during the interview.
✨Showcase Your Resilience
This role requires a strong ability to manage sensitive situations. Prepare examples from your past experiences where you've successfully navigated challenging scenarios. Highlight your problem-solving skills and how you maintained composure under pressure.
✨Practice Active Listening
As a Contact Officer, you'll need to listen carefully to callers. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value communication and are ready to support the community effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process at Exeter Headquarters or how the team supports each other during shifts. This demonstrates your enthusiasm for the role and your commitment to being part of the police service.
