At a Glance
- Tasks: Support the Steps to Wellbeing teams and manage a busy contact centre.
- Company: Dorset HealthCare, dedicated to improving mental health and wellbeing.
- Benefits: Flexible part-time hours, supportive team environment, and DBS check covered.
- Other info: Join a dynamic team and gain valuable experience in healthcare.
- Why this job: Make a difference in people's lives while developing your admin skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Dorset Health Care is seeking a part-time Team Administrator to support the Steps to Wellbeing teams in Poole.
The role requires handling a busy contact centre, providing excellent customer care, and entering client data with accuracy.
A DBS check will be covered by the Trust.
You may be asked to work one evening per week as part of a dynamic, supportive team.
The successful candidate will have strong communication skills, attention to detail, and the ability to work well under pressure in a busy
Wellbeing Team Administrator — Part-Time (Evening) employer: Dorset Healthcare
Dorset HealthCare University NHS Foundation Trust is an exceptional employer, dedicated to empowering its staff and providing outstanding healthcare services in the beautiful surroundings of Dorset. With a strong emphasis on employee growth through in-house development programmes, a commitment to diversity and inclusion, and a supportive team environment, you will have the opportunity to make a meaningful impact in the community while enjoying a fulfilling career. Join us and be part of a workforce that values excellence, compassion, and expertise in all we do.
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Team Administrator — Part-Time (Evening)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dorset Healthcare and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dorset Healthcare and let us see your personality shine through!
We think you need these skills to ace Wellbeing Team Administrator — Part-Time (Evening)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dorset Healthcare.
Get Familiar with Our Brand:Before applying, take some time to learn about Dorset Healthcare and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dorset Healthcare
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dorset Healthcare.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dorset Healthcare will surely appreciate.
