At a Glance
- Tasks: Support the Trust's electronic expenses system and assist staff with technical issues.
- Company: Join Dorset HealthCare, a dynamic and inclusive healthcare Trust.
- Benefits: Enjoy a supportive work environment with opportunities for career growth.
- Other info: Be part of a diverse team committed to excellence and compassion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong problem-solving skills and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
This role provides support for the Trust's electronic expenses system and acts as the main point of contact for all users.
You'll help staff with technical issues, maintain the system, test new features, and make sure all data is processed accurately.
You'll also train employees on how to use the system effectively, no matter their level of experience.
As part of the wider Benefits team, you'll also share information about the Trust's staff benefits programs, answering questions, assessng applications and directing complex inquiries to specialists when needed.
You'll use your problem-solving skills to analyse data, create clear reports, and suggest improvements to our processes, all while maintaining confidentiality and following Trust guidelines.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
- Provide Service Desk support for the Trust's electronic expenses and staff benefits systems, managing user requests and technical issues through to resolution
- Maintain user accounts on the expenses and benefits systems, ensuring accuracy of staff details and appropriate access permissions
- Train and support staff at all levels on using the electronic expenses system effectively
- Analyse data from the system to identify problems, produce reports, and suggest improvements
- Support the Trust's staff benefits schemes by providing information and directing complex queries appropriately
- Maintain system documentation, test new functionality during upgrades, and implement technical changes
- Work with the wider Benefits team to ensure continuous service provision during absences
- Import and manage data between systems while maintaining staff confidentiality and data security
- Run regular operational tasks and audits to ensure systems are working effectively and being used as required
- Support managers with creating and running their own reports from the electronic expenses system
At Dorset Health Care we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services.
We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019.
It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference.
Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people.
We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity.
We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know.
And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
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Expenses & Benefits Helpdesk Administrator employer: Dorset Healthcare
Dorset HealthCare University NHS Foundation Trust is an exceptional employer, dedicated to empowering its staff and providing outstanding healthcare services in the beautiful surroundings of Dorset. With a strong emphasis on employee growth through in-house development programmes, a commitment to diversity and inclusion, and a supportive team environment, you will have the opportunity to make a meaningful impact in the community while enjoying a fulfilling career. Join us and be part of a workforce that values excellence, compassion, and expertise in all we do.
StudySmarter Expert Advice🤫
We think this is how you could land Expenses & Benefits Helpdesk Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dorset Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dorset Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Expenses & Benefits Helpdesk Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dorset Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Dorset Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dorset Healthcare!
How to prepare for a job interview at Dorset Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
