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- Tasks: Support community engagement through library resources and events, enhancing customer experiences.
- Company: Join Dorset Council’s Library Service, dedicated to transforming lives through information and technology.
- Benefits: Enjoy personal development opportunities, a supportive team culture, and the chance to make a real impact.
- Why this job: Be part of a dynamic team that values creativity and collaboration while enriching community lives.
- Qualifications: Strong customer service skills, IT proficiency, and a passion for inclusivity are essential.
- Other info: Flexible working across multiple locations with exciting events like coding clubs and dance workshops.
The predicted salary is between 30000 - 42000 £ per year.
This role offers a unique opportunity to enrich and transform community lives, through tailored support, engagement in diverse cultural, social and learning activities, and the promotion of digital literacy. Join us in our mission to transform how our communities interact with information, technology, and each other, making Dorset a better place to live, work, and explore.
As a Customer Advisor at Dorset Council’s Library Service, you’ll join a dynamic team dedicated to making a significant impact on our communities. In this rewarding role, you’ll support lifelong learning and digital engagement, enrich cultural experiences, and ensure our spaces are accessible and inclusive for everyone. You’ll work with a diverse range of people, enjoying the variety and inspiration this brings. By enhancing customer experiences and community services, you’ll have the chance to make a real difference by empowering and connecting individuals and the broader community.
Your creativity and innovative ideas will be valued as you contribute to a forward-thinking library service that embraces collaboration. You will build strong working relationships as you work closely with colleagues and partners, sharing knowledge and exploring new service delivery opportunities. You’ll have an opportunity to hold and support some of our fun events and workshops, such as Lego and Coding clubs, dance workshops and reminiscence sessions. You’ll connect with the community and make people’s days brighter through your involvement in these activities.
As well as making a difference, there will be plenty of opportunities for personal and professional development. You will have the chance to enhance existing skills and learn new ones, supported by a focus on continuous learning, development, and overall wellbeing within the service. Our inclusive culture values every team member’s opinion, creating a space where you can share your insights and benefit from the collective expertise of the library teams. We are committed to innovative service delivery, always seeking new ways to collaborate with colleagues and partners.
Whether you are guiding someone to a cherished book, facilitating innovative workshops, or ensuring our library remains a welcoming hub of knowledge and connection, your contribution will be central to our mission to Inspire, Connect, and Enable our community.
What You Will Be Doing
As a Customer Advisor, you’ll play a pivotal role in supporting our mission to inspire, connect, and enable our communities by facilitating access to library resources, services, and digital technologies, ensuring an inclusive and responsive library experience. You’ll enhance the library experience for all visitors, making a real difference in communities by:
- delivering high standards of customer service and managing the day-to-day service offer
- assisting users in accessing a broad range of physical and online resources, enhancing their library experience
- personalising interactions and promoting library and council services to meet the diverse needs of the community
- supporting digital engagement through assisting with self-service terminals, public access computers, and mobile device use
- organising and delivering multi-generational activities and events focused on learning opportunities, innovation, health, and lifelong learning
- ensuring the library remains a trusted, safe, and accessible space for community members to gather and access information
- handling administrative tasks such as managing bookings, processing payments, and maintaining stock levels
- contributing to the marketing and promotion of library services, engaging in community outreach
- working flexibly across multiple locations and participating in outreach activities to meet the needs of our customers
About You
To be successful in this role, you will:
- be skilled in using IT systems including Microsoft Office and have a basic understanding of digital platforms
- have a strong foundation in customer service, ideally with experience in a face-to-face environment
- possess excellent communication skills, capable of engaging with people of all ages and backgrounds
- be organised, with the ability to prioritise tasks and respond flexibly to the changing needs of the service
- demonstrate resilience under pressure, maintaining a welcoming and facilitative manner even during busy periods
- have a commitment to promoting equality, diversity, and inclusion within the community
- be a team player, eager to work collaboratively but also capable of working independently and taking on key holder responsibilities
- meet the travel requirements of the position, with access to transport for visiting various sites and conducting outreach work
About Us
Within our libraries service our aim is: To Inspire, Connect and Enable our communities through our services.
- Inspire: To enrich lives through universal access to information, knowledge, learning, literacy, and culture
- Connect: To connect with and meet the needs of our communities
- Enable: To create accessible, inclusive spaces for our communities to share and use
We’re committed to investing in the development of our workforce and volunteers, to deliver services that meet current and future community needs and exceed customer expectations.
Our Values
- welcome: inviting and welcoming all visitors to our services
- inclusive & impartial: valuing all voices and supporting varying needs of our communities
- enabling: supporting positive change for our residents
- responsive: a customer focused, evolving, adaptable service
If you share our values and are ready to make a difference, apply today! We can’t wait to receive your application.
Libraries Customer Advisor (Weymouth, Littlemoor, Wyke Regis, Portland) employer: Dorset Council UK
Contact Detail:
Dorset Council UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Libraries Customer Advisor (Weymouth, Littlemoor, Wyke Regis, Portland)
✨Tip Number 1
Familiarise yourself with the specific community needs in Weymouth, Littlemoor, Wyke Regis, and Portland. Understanding local demographics and interests will help you tailor your approach during interviews and demonstrate your commitment to enhancing community engagement.
✨Tip Number 2
Showcase your experience in organising events or workshops, especially those that promote digital literacy or cultural activities. Be ready to discuss any relevant projects you've been involved in, as this will highlight your ability to contribute to the library's mission of inspiring and connecting the community.
✨Tip Number 3
Prepare to discuss how you would handle diverse customer interactions. Think of examples where you've successfully engaged with people from various backgrounds, as this role requires excellent communication skills and a strong foundation in customer service.
✨Tip Number 4
Research the latest trends in library services and digital engagement. Being knowledgeable about innovative practices will not only impress your interviewers but also show that you're proactive and eager to contribute to the library's forward-thinking approach.
We think you need these skills to ace Libraries Customer Advisor (Weymouth, Littlemoor, Wyke Regis, Portland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and community engagement. Emphasise any roles where you've worked with diverse groups or facilitated events, as these are key aspects of the Libraries Customer Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community service and digital literacy. Mention specific examples of how you've inspired or connected with others in previous roles, and how you can bring that same energy to the library service.
Showcase Your Skills: Clearly outline your IT skills, particularly with Microsoft Office and any digital platforms. Provide examples of how you've used these skills to enhance customer experiences or streamline processes in past positions.
Demonstrate Your Values: Reflect on the values of the library service in your application. Discuss your commitment to inclusivity, equality, and community engagement, and how these principles guide your work and interactions with others.
How to prepare for a job interview at Dorset Council UK
✨Show Your Passion for Community Engagement
Demonstrate your enthusiasm for enriching community lives during the interview. Share examples of how you've previously engaged with diverse groups or contributed to community activities, as this role is all about making a positive impact.
✨Highlight Your Customer Service Skills
Since this position requires strong customer service abilities, be prepared to discuss your experience in face-to-face environments. Use specific examples to illustrate how you've successfully handled customer inquiries and enhanced their experiences.
✨Emphasise Your Digital Literacy Knowledge
Given the focus on digital engagement, make sure to mention your proficiency with IT systems and digital platforms. Discuss any relevant experience you have in assisting others with technology, as this will be crucial for supporting library users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to adapt quickly or manage multiple tasks, and be ready to explain how you maintained a welcoming atmosphere during busy times.
