At a Glance
- Tasks: Manage calls, coordinate patient care, and provide secretarial support in a busy surgical environment.
- Company: Join a dynamic healthcare team dedicated to patient care and support.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Ideal for those looking to gain experience in a fast-paced medical setting.
- Why this job: Make a difference in patient care while developing valuable administrative skills.
- Qualifications: RSA II or equivalent typing skills and at least 5 GCSEs including English.
The predicted salary is between 20790 - 25410 £ per year.
Detailed job description and main responsibilities:
- Deal appropriately with telephone calls from GPs, patients, medical staff, nursing staff, hospital departments etc.
- Ensure that the telephone is always answered during normal working hours, if only with a message facility in the absence of the post holder.
- Liaise with General Practitioners regarding patient care and pathways.
- Liaise with other hospitals and agencies regarding the transfer of patients' ongoing care.
- Take calls from anxious and distressed members of the public or staff, requiring skill and sensitive handling, without recourse to others other than in exceptional cases.
- Take initiative in the organisation, administration and communication to minimise the demands upon the consultant.
- Deal appropriately with queries involving confidential documents regarding a wide variety of information, recognising when issues should be referred, and to whom.
- Provide a full comprehensive secretarial service within the general Secretarial Team.
- Maintain a rota of leave for the consultant and the team.
- Ensure that appropriate departments and individuals are notified of the leave and communicate cover arrangements, as appropriate within the Specialty.
- Co-ordinate leave and cover, liaising with line manager as needed.
- Ensure the accurate recording of annual leave and sick leave.
- Ensure that all patients attending the Out-patient clinics have undergone all necessary investigations and that the results are available at the patient’s attendance times.
- Arrange investigations for patients with the appropriate department, advising patients by letter or telephone and obtain results.
- Ensure that all reports and investigations are correlated and available on the electronic hospital system and TEAMS.
- Draw the Consultant/Medical Staff’s attention to any results of key importance or abnormality within the guidelines agreed, and action any results within specified procedures.
- Ensure all relevant information is obtained for patients to be discussed at the Multidisciplinary Meetings.
- Cover colleagues whilst on annual leave and perform duties advised by the Surgical Secretariat Operations Manager.
- Convey adequate information for others to be able to stand-in for the post holder in their absence.
- Inform the Team Leader of any fluctuations in the workload, and report as early as possible any difficulties arising from an inability to complete work in time or effectively.
- Assist with colleagues' workload, encompassing all specialties within the Surgical Secretariat.
Person specification
Qualifications
- Essential criteria: RSA II or equivalent touch typing/computer skills; Minimum 5 GCSE’s including English or equivalent.
- Desirable criteria: Computer Qualification.
Experience
- Essential criteria: Secretarial Experience; Experience working with MS Teams.
- Desirable criteria: Good verbal and written skills (attention to detail); UHD Experience; Working with people.
Technical Skills
- Essential criteria: Good knowledge of IT systems and software (Outlook/Word/Excel/Teams/PowerPoint); Data accuracy on computer systems.
- Desirable criteria: Experience of hospital systems (eCamis/EPR/Teams); Audio typing.
Knowledge
- Essential criteria: Understanding of secretarial procedures; Medical Terminology; Understanding of Confidentiality and Data Protection Act.
- Desirable criteria: Patient management systems.
General Surgery Pa/Secretary (Ugi) in Poole employer: Dorset Clinical Commissioning Group
As an Early Pregnancy Assessment Unit Nurse Specialist, you will thrive in a supportive and dynamic work environment that prioritises professional development and employee well-being. Our commitment to fostering a collaborative culture ensures that you will have access to ongoing training opportunities and the chance to make a meaningful impact in women's health. Located in a vibrant community, we offer unique advantages such as flexible working arrangements and a strong emphasis on work-life balance.
Contact Details:
Dorset Clinical Commissioning Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Surgery Pa/Secretary (Ugi) in Poole
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Dorset Clinical Commissioning Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Dorset Clinical Commissioning Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Dorset Clinical Commissioning Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace General Surgery Pa/Secretary (Ugi) in Poole
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Dorset Clinical Commissioning Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Dorset Clinical Commissioning Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Dorset Clinical Commissioning Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Dorset Clinical Commissioning Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Dorset Clinical Commissioning Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Dorset Clinical Commissioning Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
