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For Companies At a Glance
- Tasks: Provide excellent customer service and support in a busy emergency department.
- Company: Join a leading NHS trust in Bournemouth, dedicated to patient care.
- Benefits: Competitive salary, training opportunities, and a chance to make a difference.
- Why this job: Be the friendly face that helps patients navigate their healthcare journey.
- Qualifications: Customer service experience and good IT skills are essential.
- Other info: Dynamic work environment with opportunities for growth in the healthcare sector.
The predicted salary is between 24000 - 36000 £ per year.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
- Qualifications
- Essential criteria
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
- Essential criteria
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
- Experience of working in the NHS or on a reception desk
- Essential criteria
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
- Ability to answer patients queries or know where to refer them
- Essential criteria
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
- Essential criteria
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with others
- Essential criteria
- Able to speak English as necessary to undertake the role
Receptionist Administrator - Emergency Department - Bournemouth employer: Dorset Clinical Commissioning Group
Contact Detail:
Dorset Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Administrator - Emergency Department - Bournemouth
✨Tip Number 1
Get to know the company! Research Bournemouth's NHS environment and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and colleagues, it’s crucial to convey information clearly and professionally. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like working in the Emergency Department.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Receptionist Administrator - Emergency Department - Bournemouth
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description and person specification. This will help us understand what we're looking for and tailor your application to highlight your relevant skills and experience.
Show Off Your Customer Service Skills: Since this role is all about interacting with people, make sure to showcase your customer service experience. We want to see how you've handled queries and provided support in previous roles, so don’t hold back!
Be Professional and Courteous: Remember, this is a healthcare environment. Your written application should reflect a professional tone. Use clear language and ensure your spelling and grammar are spot on – attention to detail is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Dorset Clinical Commissioning Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist Administrator in the Emergency Department. Familiarise yourself with the job description and person specification, so you can confidently discuss how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since customer service experience is essential, prepare examples from your past roles where you’ve successfully handled queries or complaints. Highlight your ability to remain calm under pressure and how you’ve maintained professionalism while dealing with various individuals.
✨Brush Up on IT Skills
As the role requires proficiency in Microsoft Office and possibly specific NHS IT systems, take some time to refresh your knowledge. If you have experience with eCAMIS, Systm1, or Agyle, be ready to discuss it. If not, consider doing a quick online tutorial to show your willingness to learn.
✨Practice Professional Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to do a mock interview with a friend to get comfortable with answering questions in a professional manner.
