At a Glance
- Tasks: Support overseas patients and manage sensitive information with empathy and professionalism.
- Company: Join a leading NHS Trust dedicated to patient care and support.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to improve procedures and contribute to patient care.
- Why this job: Make a real difference in the lives of overseas visitors while developing your skills.
- Qualifications: NVQ Level 4 or AAT qualification, experience in customer service, and strong communication skills.
The predicted salary is between 33603 - 39276 £ per year.
To provide support to the OVM in her role as the key reference point for staff and patients regarding potential treatment.
Supports the OVM if necessary, in difficult patient interviews/complaints, which could involve having to handle verbal aggression, in a witness capacity.
To be familiar with current Department of Health Guidelines regarding Overseas Patients.
Knowledge of software programmes, dexterity, co-ordination for keyboard skills.
Knowledge and use of computer software for the creation of invoices and payments when the OVM is not available.
Demonstrate knowledge of the systems, personnel and workings of the Trust, and use this knowledge to answer diverse queries and re-direct appropriately.
Support the OVM on the pricing of patient treatment and the preparation of accurate data for invoicing purposes, using HRG Codes and block local data information.
Liaise with relevant personnel/departments to obtain sensitive/confidential information on patient treatment for costing purposes and calculating invoices, where directed by the OVM.
Obtain if necessary credit card and full payments from patients.
Input financial data into computerised database, where speed and accuracy are necessary.
Plan and prioritise own workload and manage own filing/pending system.
Maintain appropriate records for audit purposes.
Ability to work unsupervised when necessary.
Assist the OVM in identifying improvements to procedures and their implementation.
Essential criteria:
- NVQ Level 4 or AAT qualification or equivalent experience in similar role
- Experience within an overseas visitor’s environment
- Experience of communicating with Overseas visitors and their families
- Supporting responses to Freedom of Information requests
- Advanced keyboard, Excel, Word & Outlook Skills
- Numerate with a high degree of accuracy
- Ability to prioritise & work to strict deadlines
- Proven record of developing new working relationships
- Strong organisational skills
- Supporting NHS debt recovery process and policy development
- Knowledge of the organisation’s objectives and activities
- Ability to work in a team environment
- Ability to provide and receive confidential and sensitive information
- Strong customer service skills with good telephone manner and face to face contact
- Demonstrable strong interpersonal skills with ability to liaise closely with employees, managers and external organisations
- To deal efficiently, effectively and sympathetically with emotional or discontented employees, patients and their family members as required.
- Empathetic personality
- Ability to plan and prioritise effectively
- Be able to speak English as necessary to undertake the role
Desirable criteria:
- Demonstrates relevant overseas course attendance and relevant qualifications
- Knowledge of UK Law and worldwide regularities regarding overseas visitors
- Updating various Governmental/Home Office information systems for Overseas patient recording
- Knowledge of eCamis and patient record systems
- Detailed knowledge of Overseas Legislation, Policies and procedures
- Understanding of the NHS agenda and knowledge of NHS financial framework
Experience:
Essential criteria:
- Experience within an overseas visitor’s environment
- Experience of communicating with Overseas visitors and their families
- Supporting responses to Freedom of Information requests
Desirable criteria:
- Knowledge of UK Law and worldwide regularities regarding overseas visitors
- Updating various Governmental/Home Office information systems for Overseas patient recording
Overseas Visitors Officer in Bournemouth employer: Dorset Clinical Commissioning Group
As an Early Pregnancy Assessment Unit Nurse Specialist, you will thrive in a supportive and dynamic work environment that prioritises professional development and employee well-being. Our commitment to fostering a collaborative culture ensures that you will have access to ongoing training opportunities and the chance to make a meaningful impact in women's health. Located in a vibrant community, we offer unique advantages such as flexible working arrangements and a strong emphasis on work-life balance.
Contact Details:
Dorset Clinical Commissioning Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Overseas Visitors Officer in Bournemouth
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Dorset Clinical Commissioning Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Dorset Clinical Commissioning Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Dorset Clinical Commissioning Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Overseas Visitors Officer in Bournemouth
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Dorset Clinical Commissioning Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Dorset Clinical Commissioning Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Dorset Clinical Commissioning Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Dorset Clinical Commissioning Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Dorset Clinical Commissioning Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Dorset Clinical Commissioning Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
