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- Tasks: Support the Shop Manager and lead a team of volunteers to create a welcoming shopping experience.
- Company: Join Dorothy House, a community-focused charity making a difference.
- Benefits: Earn £12.21 per hour with training and support for your growth.
- Why this job: Develop leadership skills while ensuring every customer leaves with a smile.
- Qualifications: Good Maths and English skills, team player, and customer-focused attitude.
- Other info: Part-time role with regular weekends; perfect for current staff and volunteers.
The predicted salary is between 25400 - 25400 £ per year.
Please note that this is an internal position only, and is only available to current Dorothy House staff members and volunteers.
The Shires Trowbridge | £12.21 per hour
If you’re looking for a rewarding role where you can develop leadership skills, ensuring every customer leaves with a smile, and play a major role in your community, we want to hear from you. We’ll provide you with all the training and support you need to excel in the role and deliver the best customer experience!
The role will include:
- Supporting the Shop Manager in the day-to-day running of the store, ensuring a warm and welcoming atmosphere for customers and donors.
- Being a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
- To consistently deliver excellent shop floor front and back of house standards to be a destination store, leading our volunteers to ensure every shopper has a positive experience.
- Engaging with and supporting our amazing volunteer team, ensuring they feel valued, confident, and equipped to deliver excellent service.
- To support with the training, motivation and leadership of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; and implement all aspects of our Gift Aid scheme.
- Assisting in the sorting, pricing, and presentation of donated stock to create an appealing shopping environment.
- Deputising for the Shop Manager in their absence, ensuring the smooth operation of the store.
- Helping to recruit and train new volunteers, ensuring they feel part of our friendly and motivated team.
HOURS OF WORK
This is a Part Time position, you will work 7.5 hours on one day per week. Due to the nature of this role, you will be required to work regular weekends.
ABOUT YOU
Please note that only existing Dorothy House employees/volunteers are eligible to apply for this role.
Essential requirements:
- Good standard of Maths and English
- Strong team player with excellent people skills
- Excellent prioritisation and organisational skills
- Customer focused with an energetic and enthusiastic attitude
Desirable requirements:
- Experience working in Retail or Charity Shop
- Previous leadership or supervisory experience
- Full UK driving licence with access to a vehicle
If this sounds like your ideal job, then we’d love to see your application! Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Deputy Shop Manager in Trowbridge employer: Dorothy House
Contact Detail:
Dorothy House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager in Trowbridge
✨Tip Number 1
Get to know your current team and the shop's vibe! Chat with your colleagues about their experiences and what they love about working there. This will not only help you understand the culture but also show your genuine interest in the role.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've motivated or supported your teammates. Whether it’s training a new volunteer or leading a project, be ready to share how you can bring that energy to the Deputy Shop Manager role.
✨Tip Number 3
Prepare for a chat about customer service! Reflect on times when you’ve gone above and beyond for customers or donors. Being a customer champion is key, so have those stories ready to impress during your discussion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about stepping up into this role and being part of the Dorothy House family.
We think you need these skills to ace Deputy Shop Manager in Trowbridge
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Share why you’re excited about being a Deputy Shop Manager and how you can contribute to our community. A personal touch goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to know how your background aligns with the responsibilities of supporting the Shop Manager and leading our volunteers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Early: Don’t wait until the last minute! Our vacancies can close quickly, so get your application in as soon as possible through our website. We can’t wait to hear from you!
How to prepare for a job interview at Dorothy House
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Deputy Shop Manager role. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and volunteer management. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
Since this role involves supporting the Shop Manager and leading volunteers, be prepared to share examples of your previous leadership experiences. Think about times when you've motivated a team or improved a process, and how those experiences can translate to this new role.
✨Emphasise Customer Focus
As a Deputy Shop Manager, being customer-focused is key. Prepare to discuss how you would create a welcoming atmosphere and ensure every customer leaves with a smile. Share any relevant experiences where you’ve gone above and beyond for customers in the past.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers! Ask them about their experiences at Dorothy House and how they see the role evolving. This shows your genuine interest in the position and helps build rapport with the team.