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- Tasks: Support the Shop Manager in running a busy charity shop and create a welcoming environment.
- Company: Join Dorothy House Hospice Care, making a difference in your community.
- Benefits: Enjoy competitive pay, annual leave, bonuses, and discounts across 30 stores.
- Other info: Flexible hours, excellent training, and career growth opportunities await you.
- Why this job: Build leadership skills while helping those in need and gaining valuable experience.
- Qualifications: Passion for people, teamwork, and a positive attitude are essential.
The predicted salary is between 26600 - 26600 £ per year.
Part time - 15 hours per week
Location: Melksham Furniture Shop
WHY THIS ROLE?
Looking for a role with purpose and the chance to build your confidence in a leadership position? Our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families. Every sale directly helps us provide comfort, dignity, and support when it's needed most. As a Deputy Shop Manager at Dorothy House Hospice Care, you'll work closely with the Shop Manager to support the day‑to‑day running of a busy charity shop. You'll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community. We'll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required - just a passion for people, a positive attitude and a willingness to learn and step up when needed.
ABOUT THE BENEFITS
- Discretionary Bonus scheme - a yearly bonus for our retail staff
- 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- Excellent training and development program from day one, to support and grow you through your career!
- Pension with Life Assurance.
- Colleague discount across our 30 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter - offering access to impartial, confidential support
WHAT WILL THE ROLE INVOLVE?
- Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors
- Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience
- Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience
- Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported
- Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation
- Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment
- Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop
- Supporting the recruitment and onboarding of new volunteers
ABOUT YOU
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements:
- Good standard of Maths and English
- An excellent team player with a passion for people skills
- Prioritisation and organisational skills
- Has a positive, energetic and customer focused approach
Desirable requirements:
- Experience working in Retail or Charity Shop
- Previous leadership or supervisory experience
- Full UK driving licence with access to a vehicle
If this sounds like your ideal job, then we'd love to see your application! Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Deputy Shop Manager in Melksham employer: Dorothy House
Contact Detail:
Dorothy House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager in Melksham
✨Tip Number 1
Get to know the shop and its mission! Before your interview, pop into the shop, chat with the staff, and soak up the atmosphere. This will not only help you understand the role better but also show your genuine interest in the charity's work.
✨Tip Number 2
Practice your people skills! As a Deputy Shop Manager, you'll be interacting with customers and volunteers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your leadership potential! Think of examples from your past where you've motivated or supported a team. Be ready to share these stories during your interview to demonstrate that you can step up when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and supporting the amazing work we do at Dorothy House Hospice Care.
We think you need these skills to ace Deputy Shop Manager in Melksham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, share why you’re excited about working in a charity shop and how you can contribute to our mission of supporting those with life-limiting illnesses.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Deputy Shop Manager role. We want to know how your background makes you a great fit for our team!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your unique qualities and how they can enhance the customer experience in our shop.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application as soon as possible!
How to prepare for a job interview at Dorothy House
✨Know the Mission
Before your interview, take some time to understand the mission of Dorothy House Hospice Care. Familiarise yourself with how their charity shop supports people with life-limiting illnesses. This will show your genuine interest in the role and help you connect your passion for people with their purpose.
✨Showcase Your People Skills
As a Deputy Shop Manager, you'll be working closely with customers, donors, and volunteers. Prepare examples from your past experiences where you've demonstrated excellent customer service or teamwork. Highlighting these skills will make you stand out as a candidate who can create a welcoming environment.
✨Prepare for Practical Scenarios
Think about how you would handle common situations in a retail environment, such as dealing with a difficult customer or motivating a volunteer team. Practising your responses to these scenarios will help you feel more confident during the interview and demonstrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available or how the team collaborates to create a positive shopping experience. This shows your enthusiasm for the role and your commitment to contributing to the team.