Psychosocial Services Lead in London

At Dorothy House Hospice Care, we are dedicated to delivering outstanding, holistic support for patients and families across every stage of palliative and end‐of‐life care. We have now created an exciting opportunity for an experienced and inspiring leader to join us as our Psychosocial Services Lead - a pivotal role overseeing an incredible range of services that bring emotional, social, and spiritual care to life.

This is a truly unique opportunity to lead and shape the work of our Family Support Team, comprising Adult and Children's Social Work, Creative Arts, Psychological Support, Bereavement Support, Compassionate Companions and Homeless Link Worker, while acting as the Operational Safeguarding Lead for adults and children. You will champion collaboration, inclusivity, and personalised care, ensuring that every person we support receives compassionate, high‐quality, and safe care.

As part of our Care Services Senior Leadership Team, you will work alongside our Matrons, Allied Health Professionals, and Community Care leaders - driving service innovation, professional excellence, and continuous improvement across the organisation.

The role will include:

• Providing visible, compassionate leadership across the Family Support, Social Work and Homeless Link teams.
• Acting as the Operational Safeguarding Lead for adults and children, including MCA and DoLS, providing expert advice, guidance, and training.
• Leading and managing the day‐to‐day operations of multiple specialist teams, ensuring professional and clinical excellence.
• Delivering education and guidance across Dorothy House on safeguarding, mental capacity, and complex decision‐making.
• Supporting complex cases and multidisciplinary care planning, ensuring safe, holistic, and person‐centred care.
• Overseeing governance, audit, and quality improvement for your services, ensuring CQC and statutory compliance.
• Managing staffing, budgets, and resources efficiently, ensuring sustainable and effective service delivery.
• Line‐managing senior staff, supporting their development through supervision, PDRs, and professional growth.
• Contributing to strategic planning and service redesign, representing Dorothy House locally and regionally.

HOURS OF WORK: This is a Full‐Time position working 37.5 a week (Monday to Friday).

ABOUT YOU: We are looking for a confident, compassionate leader who can unite professional disciplines, safeguard excellence, and champion holistic care.

Essential requirements:

• Professional Social Work or Health Care Professional qualification (HCPC registration, NMC registration, Social Work England registration) and evidence of working at or beyond Master's level (MSc or equivalent experience).
• Substantial post‐registration experience in palliative or end‐of‐life care (ideally hospice or community settings).
• In‐depth knowledge and applied experience of safeguarding adults and children, MCA and DoLS, including leading or supporting investigations.
• Proven experience managing multidisciplinary teams, services, and budgets.
• Strong understanding of clinical governance, audit, regulatory standards (CQC), and quality improvement.
• Experience of family support services such as bereavement, psychological, spiritual, or social care provision.
• Proven ability to inspire and develop staff, manage complex situations, and deliver innovation through change.
• Excellent communication, influencing, and negotiation skills with a compassionate and inclusive leadership style.
• Experience in developing and delivering education and training in safeguarding and/or palliative care.

Desirable requirements:

• Safeguarding Level 4 training and experience delivering safeguarding education (Level 3).
• Knowledge of commissioning and contract management processes.

ABOUT THE BENEFITS: Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• 27 days plus bank holidays, increasing to 29 days and then 33 days with length of service.
• Excellent industry leading training with a focus on career development!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application. Please note that our vacancies can close at any time once sufficient applications. We therefore encourage early submission of your application.

INTERVIEWS: Interviews for the role are aiming to be held at the end of February 2026.