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- Tasks: Support the Shop Manager in running a busy charity shop and create a welcoming environment.
- Company: Join Dorothy House Hospice Care, making a real difference in your community.
- Benefits: Enjoy a bonus scheme, generous leave, training, and colleague discounts.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Why this job: Build leadership skills while helping those in need and supporting your local community.
- Qualifications: Passion for people, teamwork, and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Looking for a role with purpose and the chance to build your confidence in a leadership position? Our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families. Every sale directly helps us provide comfort, dignity, and support when it's needed most.
As a Deputy Shop Manager at Dorothy House Hospice Care, you'll work closely with the Shop Manager to support the day‑to‑day running of a busy charity shop. You'll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community. We'll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required – just a passion for people, a positive attitude and a willingness to learn and step up when needed.
Responsibilities:- Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors.
- Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience.
- Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience.
- Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported.
- Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation.
- Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment.
- Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop.
- Supporting the recruitment and onboarding of new volunteers.
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Key requirements:- Good standard of Maths and English.
- An excellent team player with a passion for people skills.
- Prioritisation and organisational skills.
- Has a positive, energetic and customer focused approach.
- Experience working in Retail or Charity Shop.
- Previous leadership or supervisory experience.
- Full UK driving licence with access to a vehicle.
- Discretionary Bonus scheme – a yearly bonus for our retail staff.
- 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- Excellent training and development program from day one, to support and grow you through your career!
- Pension with Life Assurance.
- Colleague discount across our 30 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter – offering access to impartial, confidential support.
Deputy Shop Manager in Frome employer: Dorothy House
Contact Detail:
Dorothy House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager in Frome
✨Tip Number 1
Get to know the charity and its mission! Before your interview, dive into what Dorothy House Hospice Care stands for. Understanding their values will help you connect with the team and show that you're genuinely passionate about making a difference.
✨Tip Number 2
Practice your people skills! As a Deputy Shop Manager, you'll be interacting with customers, donors, and volunteers all day. Role-play common scenarios with friends or family to boost your confidence and refine your approach to customer service.
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a formal leadership role before, think of times when you've motivated or supported others. Share these experiences during your interview to demonstrate your ability to step up and lead.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to contribute to the amazing work we do at Dorothy House.
We think you need these skills to ace Deputy Shop Manager in Frome
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you care about making a difference in the community and are excited about the role!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Deputy Shop Manager role. We love seeing how you can contribute to our mission at Dorothy House!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for someone who fits well with our team, so show us who you are and what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dorothy House
✨Know the Mission
Before your interview, take some time to understand the mission of Dorothy House Hospice Care. Familiarise yourself with how their charity retail shops contribute to funding care for people with life-limiting illnesses. This will show your genuine interest in the role and help you connect your passion for people with their purpose.
✨Showcase Your People Skills
As a Deputy Shop Manager, you'll be working closely with customers, donors, and volunteers. Prepare examples from your past experiences where you've demonstrated excellent customer service or teamwork. Highlighting your ability to engage and motivate others will resonate well with the interviewers.
✨Prepare for Physical Demands
This role is physically demanding, so be ready to discuss your ability to handle the physical aspects of the job. Think about any relevant experiences where you've had to lift, move stock, or stay active for long periods. Showing that you're prepared for this aspect will give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and support provided for new volunteers or how the team fosters a positive environment. This not only shows your enthusiasm but also helps you gauge if the role aligns with your values and expectations.