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- Tasks: Support the Shop Manager in running a vibrant charity shop and creating a welcoming atmosphere.
- Company: Join Dorothy House Hospice Care, making a difference in your community.
- Benefits: Enjoy competitive pay, annual leave, bonuses, and discounts across 30 stores.
- Other info: Great training opportunities and career growth in a supportive environment.
- Why this job: Be part of a team that directly supports mental health and wellbeing through retail.
- Qualifications: Passion for people, teamwork, and a positive attitude are essential; no experience needed.
The predicted salary is between 25000 - 30000 £ per year.
Part time - 7.5 hours per week
Location: Bath ("Find Ubiety Store")
WHY THIS ROLE?
We have our own wellbeing shop that is designed to reflect the holistic care and beautiful surroundings of the hospice itself. With our themes of spa and body therapies, supporting mental health, creating serene home scenes, inspiring nutritious, healthy eating and escaping to the garden, our Ubiety Shop has a unique mix of products. Not to mention that every sale directly helps us provide comfort, dignity, and support when it's needed most.
As a Deputy Shop Manager at Dorothy House Hospice Care, you'll work closely with the Shop Manager to support the day‑to‑day running of a busy charity shop. You'll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community. We'll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required - just a passion for people, a positive attitude and a willingness to learn and step up when needed.
ABOUT THE BENEFITS
- Discretionary Bonus scheme - a yearly bonus for our retail staff
- 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- Excellent training and development program from day one, to support and grow you through your career!
- Pension with Life Assurance.
- Colleague discount across our 30 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter - offering access to impartial, confidential support
WHAT WILL THE ROLE INVOLVE?
- Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors
- Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience
- Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience
- Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported
- Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation
- Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment
- Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop
- Supporting the recruitment and onboarding of new volunteers
ABOUT YOU
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements:
- Good standard of Maths and English
- An excellent team player with a passion for people skills
- Prioritisation and organisational skills
- Has a positive, energetic and customer focused approach
Desirable requirements:
- Experience working in Retail or Charity Shop
- Previous leadership or supervisory experience
- Full UK driving licence with access to a vehicle
If this sounds like your ideal job, then we'd love to see your application! Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Deputy Shop Manager in England employer: Dorothy House
Contact Detail:
Dorothy House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager in England
✨Tip Number 1
Get to know the shop and its mission! Before your interview, pop into the Ubiety Shop and chat with the staff. This shows your genuine interest and helps you understand the vibe of the place.
✨Tip Number 2
Show off your people skills! During interviews, share stories about how you've positively impacted others in previous roles. Remember, they want someone who can create a warm, welcoming environment for customers and volunteers.
✨Tip Number 3
Be ready to demonstrate your organisational skills! Think of examples where you've successfully managed tasks or led a team. They’re looking for someone who can keep things running smoothly, so show them you’ve got it covered.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Deputy Shop Manager in England
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for people and community shine through in your application. We want to see that you genuinely care about making a difference, so share any relevant experiences or motivations that drive you.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the role of Deputy Shop Manager. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for our team at the Ubiety Shop.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to us quickly and securely, plus you can find all the details you need about the role there!
How to prepare for a job interview at Dorothy House
✨Know the Mission
Before your interview, take some time to understand the mission of Dorothy House Hospice Care. Familiarise yourself with their values and how the shop contributes to the community. This will show your genuine interest in the role and help you connect your passion for people with their goals.
✨Showcase Your People Skills
As a Deputy Shop Manager, you'll be working closely with customers, donors, and volunteers. Prepare examples from your past experiences where you've demonstrated excellent customer service or teamwork. Highlighting your ability to engage and motivate others will make you stand out.
✨Prepare for Practical Scenarios
Expect questions about how you'd handle specific situations in the shop, like dealing with a difficult customer or managing volunteer training. Think through these scenarios beforehand and be ready to discuss your approach to problem-solving and maintaining a positive environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.