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- Tasks: Support the Shop Manager in creating a welcoming shopping experience and leading a volunteer team.
- Company: Join Dorothy House, a charity with a mission to make a difference in the community.
- Benefits: Competitive pay, bonus scheme, generous holiday, and excellent training opportunities.
- Other info: Part-time role with flexible hours and a supportive team culture.
- Why this job: Make a real impact while developing leadership skills in a vibrant retail environment.
- Qualifications: Passion for people, strong teamwork, and good communication skills required.
We have our own wellbeing shop that is designed to reflect the holistic care and beautiful surroundings of the hospice itself. With our themes of spa and body therapies, supporting mental health, creating serene home scenes, inspiring nutritious, healthy eating and escaping to the garden, our Ubiety Shop has a unique mix of products.
Not to mention that every sale directly helps us provide comfort, dignity, and support when it’s needed most.
As a Deputy Shop Manager at Dorothy House Hospice Care, you’ll work closely with the Shop Manager to support the day‑to‑day running of a busy charity shop. You’ll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community.
We’ll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required – just a passion for people, a positive attitude and a willingness to learn and step up when needed.
ABOUT THE BENEFITS
The Dorothy House Retail team is an incredible place to work, some of our benefits include:
- Discretionary Bonus scheme – a yearly bonus for our retail staff
- 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- Excellent training and development program from day one, to support and grow you through your career!
- Pension with Life Assurance.
- 45p per mile for work travel.
- Mindful Employer Plus Charter – offering access to impartial, confidential support
WHAT WILL THE ROLE INVOLVE?
- Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors
- Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience
- Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience
- Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported
- Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation
- Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment
- Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop
- Supporting the recruitment and onboarding of new volunteers
See our full detailed Job Description on our website for more information.
ABOUT YOU
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
- Good standard of Maths and English
- An excellent team player with a passion for people skills
- Prioritisation and organisational skills
- Has a positive, energetic and customer focused approach
- Experience working in Retail or Charity Shop
- Previous leadership or supervisory experience
- Full UK driving licence with access to a vehicle
If this sounds like your ideal job, then we’d love to see your application!
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application
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Deputy Shop Manager employer: Dorothy House
Contact Detail:
Dorothy House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into Dorothy House's mission and values. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers and volunteers, think of examples from your past where you've made someone's day better. Share those stories during your chat!
✨Tip Number 3
Show your enthusiasm! Retail can be fast-paced, so let your passion for creating memorable experiences shine through. A positive attitude can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining the Dorothy House family right from the start!
We think you need these skills to ace Deputy Shop Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for connecting with people shine through! We want to see how much you care about creating memorable experiences and making a difference in the community.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Even if you don’t have retail or charity experience, focus on your leadership qualities and customer service skills that align with our mission.
Be Yourself: We’re looking for genuine individuals who can inspire others. Don’t be afraid to let your personality come through in your writing. Share your story and what motivates you to apply for this role!
Apply Early: Our vacancies can close quickly, so don’t wait around! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Dorothy House
✨Know the Mission
Before your interview, take some time to understand the mission of Dorothy House. Familiarise yourself with their values and how they impact the community. This will help you connect your passion for people and retail to their deeper purpose during the conversation.
✨Showcase Your People Skills
As a Deputy Shop Manager, you'll be engaging with customers and leading volunteers. Prepare examples from your past experiences where you've successfully connected with people or inspired a team. This will demonstrate your ability to create memorable experiences in a retail environment.
✨Prepare for Practical Scenarios
Think about how you would handle common retail situations, like dealing with a difficult customer or motivating a volunteer team. Be ready to discuss your approach to these scenarios, as it shows your problem-solving skills and readiness to lead by example.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the training and support provided for new staff or how they measure success in creating a welcoming atmosphere. This shows your genuine interest in the role and commitment to making a difference.