At a Glance
- Tasks: Lead the Retail Support Team and coordinate key retail projects like shop refits and new openings.
- Company: Dorothy House is a charity focused on providing exceptional support through its retail operations.
- Benefits: The role offers a salary of £38,182 per annum plus an annual bonus scheme.
- Other info: This internal position is only available to current Dorothy House staff members and volunteers.
- Why this job: This position is ideal for those who excel in operational leadership and process improvement.
- Qualifications: Candidates must have experience managing teams in operational environments and delivering projects.
The predicted salary is between 38182 - 38182 £ per year.
If you're someone who thrives on bringing structure, clarity and consistency to complex operations, this could be the ideal next step for you. This is a key leadership role at the centre of Retail, focused on strengthening the systems, processes and support that enable our shops to perform at their best.
The role will include:
- Leading the Retail Support Team, setting clear priorities and ensuring high standards of delivery
- Strengthening systems, processes and ways of working to support shops and retail leaders effectively
- Leading and coordinating key retail projects, including shop refits, relocations and new openings
- Ensuring projects are well planned, resourced and delivered with clear timelines and accountability
- Owning retail reporting and performance insight, providing clear and actionable information to support decision-making
- Using data, operational insight and shop feedback to identify risks, opportunities and improvements
- Driving continuous improvement across retail support, stock flow and operational processes
- Working collaboratively across Retail, Warehouse, Finance, Estates, IT and other teams to align priorities
- Supporting senior retail leadership, contributing insight, challenge and recommendations
HOURS OF WORK: This is a Full-Time position, working 5 days out of 7. Due to the nature of this role, you may on rare occasion be requested to work on a weekend day.
ABOUT YOU: Essential requirements:
- Experience leading or managing a team in an operational environment, with responsibility for setting direction, managing performance and delivering results (e.g. retail, logistics or multi-site support functions).
- Strong experience of improving or implementing processes and ways of working to drive consistency and efficiency.
- Ability to coordinate activity across multiple teams or functions and align priorities to business needs.
- Experience delivering projects or operational initiatives from planning through to implementation.
- Ability to use data and operational insight to identify issues, inform decisions and drive performance improvement.
- Strong organisational skills, able to manage competing priorities and maintain oversight of multiple workstreams.
- Clear and confident communication skills, able to influence stakeholders and provide direction across different levels of the organisation.
Desirable requirements:
- Experience working in a retail, charity retail or multi-site customer-facing environment (e.g. understanding shop operations and trading pressures).
- Experience overseeing or working closely with warehouse, stock flow or distribution functions (e.g. logistics coordination, stock movement, supply processes).
If this sounds like your ideal job, then we'd love to see your application!
Retail Administration Manager in Corsham employer: Dorothy House
Dorothy House offers a competitive salary and an annual bonus scheme. Located in a supportive environment, the team focuses on enhancing retail operations to maximise impact. Join a mission-driven organisation dedicated to making a difference in the community.
