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- Tasks: Support the Shop Manager in running charity shops and creating a welcoming environment.
- Company: Join Dorothy House Hospice Care, making a difference in your community.
- Benefits: Enjoy competitive leave, bonuses, training, and discounts across 30 stores.
- Other info: Physical role with excellent career growth and support from day one.
- Why this job: Gain leadership experience while helping those in need and building your confidence.
- Qualifications: Passion for people, good Maths and English skills, and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Looking for a role with purpose and the chance to build your confidence in a leadership position? Our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families. Every sale directly helps us provide comfort, dignity, and support when it's needed most.
As a Mobile Deputy Shop Manager at Dorothy House Hospice Care, you'll work closely with our Shop Manager teams across your area to support the day‑to‑day running of our busy charity shops. You'll help create a welcoming and engaging experience for customers, donors and volunteers across the stores, while playing an important part in supporting your local community. We'll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required – just a passion for people, a positive attitude and a willingness to learn and step up when needed.
Responsibilities- Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors.
- Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience.
- Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience.
- Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported.
- Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation.
- Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment.
- Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop.
- Supporting the recruitment and onboarding of new volunteers.
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Qualifications- Good standard of Maths and English.
- An excellent team player with a passion for people skills.
- Prioritisation and organisational skills.
- Has a positive, energetic and customer‑focused approach.
- Experience working in Retail or Charity Shop.
- Previous leadership or supervisory experience.
- Full UK driving licence with access to a vehicle.
- Discretionary Bonus scheme – a yearly bonus for our retail staff.
- 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- Excellent training and development programme from day one, to support and grow you through your career.
- Pension with Life Assurance.
- Colleague discount across our 30 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter – offering access to impartial, confidential support.
Mobile Deputy Shop Manager in Corsham employer: Dorothy House
Contact Detail:
Dorothy House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Deputy Shop Manager in Corsham
✨Tip Number 1
Get to know the charity and its mission! Before your interview, dive into what Dorothy House Hospice Care stands for. Understanding their values will help you connect with the team and show that you're genuinely passionate about making a difference.
✨Tip Number 2
Practice your people skills! As a Mobile Deputy Shop Manager, you'll be interacting with customers, donors, and volunteers all day. Role-play common scenarios with friends or family to boost your confidence and refine your approach to customer service.
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a formal leadership role before, think of times when you've motivated or supported others. Share these experiences during your interview to demonstrate your ability to engage and inspire the volunteer team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the amazing work we do in the community.
We think you need these skills to ace Mobile Deputy Shop Manager in Corsham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see that you care about making a difference in the community and are excited about the role!
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that align with the Mobile Deputy Shop Manager position. We love seeing how your background fits with our mission!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone who is positive and energetic, so show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dorothy House
✨Know the Mission
Before your interview, take some time to understand the mission of Dorothy House Hospice Care. Familiarise yourself with how their charity shops contribute to providing care for people with life-limiting illnesses. This will not only show your genuine interest but also help you articulate how you can support their goals.
✨Showcase Your People Skills
As a Mobile Deputy Shop Manager, you'll be working closely with customers, donors, and volunteers. Prepare examples from your past experiences where you've successfully engaged with people or led a team. Highlight your passion for helping others and how you can create a welcoming environment in the shop.
✨Demonstrate Initiative
Think of situations where you've taken the initiative to improve a process or enhance customer experience. Be ready to discuss how you would apply this proactive approach in the charity shop setting, whether it's through improving stock presentation or supporting volunteers.
✨Prepare for Physical Demands
Since the role involves physical activity, be prepared to discuss your ability to handle the demands of the job. You might want to mention any relevant experiences that demonstrate your capability to lift and move stock, as well as your willingness to stay active throughout your shifts.