At a Glance
- Tasks: Support the Shop Manager in running a busy charity shop and create a welcoming environment.
- Company: Join Dorothy House Hospice Care, making a difference in your community.
- Benefits: Enjoy competitive pay, annual leave, bonuses, and discounts across 30 stores.
- Other info: Receive excellent training and support for your career growth.
- Why this job: Gain leadership experience while helping those in need and building your confidence.
- Qualifications: Passion for people, teamwork skills, and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Part time - 30 hours per week
Location: Corsham Warehouse Shop
WHY THIS ROLE?
Looking for a role with purpose and the chance to build your confidence in a leadership position? Our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families. Every sale directly helps us provide comfort, dignity, and support when it's needed most.
As a Deputy Shop Manager at Dorothy House Hospice Care, you'll work closely with the Shop Manager to support the day‑to‑day running of a busy charity shop. You'll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community. We'll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required - just a passion for people, a positive attitude and a willingness to learn and step up when needed.
ABOUT THE BENEFITS
- Discretionary Bonus scheme - a yearly bonus for our retail staff
- 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- Excellent training and development program from day one, to support and grow you through your career!
- Pension with Life Assurance.
- Colleague discount across our 30 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter - offering access to impartial, confidential support
WHAT WILL THE ROLE INVOLVE?
- Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors
- Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience
- Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience
- Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported
- Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation
- Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment
- Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop
- Supporting the recruitment and onboarding of new volunteers
ABOUT YOU
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements:
- Good standard of Maths and English
- An excellent team player with a passion for people skills
- Prioritisation and organisational skills
- Has a positive, energetic and customer focused approach
Desirable requirements:
- Experience working in Retail or Charity Shop
- Previous leadership or supervisory experience
- Full UK driving licence with access to a vehicle
Deputy Shop Manager in Corsham employer: Dorothy House
At Dorothy House Hospice Care, we pride ourselves on being an exceptional employer that values compassion and community engagement. As a Deputy Shop Manager in our Corsham Warehouse Shop, you'll enjoy a supportive work culture with comprehensive training and development opportunities, alongside generous benefits such as a discretionary bonus scheme and increased annual leave with service. Join us to make a meaningful impact while growing your career in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Shop Manager in Corsham
✨Tip Number 1
Get to know the shop and its mission! Before your interview, pop into the shop and chat with the staff. This shows your genuine interest in the role and helps you understand the vibe of the place.
✨Tip Number 2
Show off your people skills! During interviews, share examples of how you've engaged with customers or supported a team. We love seeing that passion for people and community spirit!
✨Tip Number 3
Be ready to demonstrate your leadership potential. Think of times when you've motivated others or taken charge in a situation. We want to see that you can step up when needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Dorothy House Hospice Care!
We think you need these skills to ace Deputy Shop Manager in Corsham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see that you care about making a difference in the community and are excited about the role!
Tailor Your CV:Make sure to tailor your CV to highlight any relevant skills or experiences that align with the Deputy Shop Manager role. Even if you don’t have direct experience, showcase your people skills and any leadership qualities you possess.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for someone who is positive and energetic, so show us who you are and why you’d be a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dorothy House
✨Know the Mission
Before your interview, take some time to understand the mission of Dorothy House Hospice Care. Familiarise yourself with how their charity shops contribute to funding care for people with life-limiting illnesses. This will show your genuine interest in the role and help you connect your passion for people with their purpose.
✨Showcase Your People Skills
As a Deputy Shop Manager, you'll be working closely with customers, donors, and volunteers. Prepare examples from your past experiences where you've demonstrated excellent people skills. Whether it's resolving a conflict or motivating a team, having specific stories ready will highlight your suitability for the role.
✨Demonstrate Leadership Potential
Even if you don't have formal leadership experience, think about times when you've taken initiative or led a project. Be ready to discuss how you can support and motivate volunteers, as well as how you would handle stepping up in the absence of the Shop Manager. This will show that you're ready to take on responsibilities.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the training and development opportunities available, or how they measure success in the shop. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
