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- Tasks: Support the Shop Manager in creating a welcoming shopping experience and leading a team of volunteers.
- Company: Join Dorothy House, a charity with a mission to make a difference in the community.
- Benefits: Enjoy a competitive salary, bonus scheme, and excellent training from day one.
- Why this job: Make a real impact while developing your leadership skills in a vibrant retail environment.
- Qualifications: Passion for people, strong teamwork, and a willingness to learn are essential.
- Other info: Full-time role with opportunities for career growth and community engagement.
The predicted salary is between 21600 - 36000 £ per year.
Get 'that-make-a-difference-every-day' feeling. Are you someone who thrives on connecting with people and creating memorable experiences? Do you love the buzz of a retail environment but want to work somewhere with a deeper purpose? If you enjoy inspiring teams, delivering great customer service, and engaging with your local community, then this could be the role for you!
You’ll support our Shop Manager in delivering a welcoming and engaging shopping experience, making a real difference to our customers and donors. No retail or charity experience is needed – just a passion for people, a willingness to learn, and the motivation to lead by example! Join the Dorothy House Retail Revolution and help us put the ‘power into purchase.’ Inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!
If you’re looking for a rewarding role where you can develop leadership skills, ensuring every customer leaves with a smile, and play a major role in your community, we want to hear from you. We’ll provide you with all the training and support you need to excel in the role and deliver the best customer experience!
The role will include:
- Supporting the Shop Manager in the day‑to‑day running of the store, ensuring a warm and welcoming atmosphere for customers and donors.
- Being a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
- Consistently delivering excellent shop floor front and back‑of‑house standards to be a destination store, leading our volunteers to ensure every shopper has a positive experience.
- Engaging with and supporting our amazing volunteer team, ensuring they feel valued, confident, and equipped to deliver excellent service.
- Supporting the training, motivation and leadership of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; and implement all aspects of our Gift Aid scheme.
- Assisting in the sorting, pricing, and presentation of donated stock to create an appealing shopping environment.
- Deputising for the Shop Manager in their absence, ensuring the smooth operation of the store.
- Helping to recruit and train new volunteers, ensuring they feel part of our friendly and motivated team.
HOURS OF WORK
This is a Full Time position, you will work 37.5 hours a week across 5 days. Due to the nature of this role, you will be required to work regular weekends.
ABOUT YOU
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
- Good standard of Maths and English
- Strong team player with excellent people skills
- Excellent prioritisation and organisational skills
- Customer focused with an energetic and enthusiastic attitude
- Experience working in Retail or Charity Shop
- Previous leadership or supervisory experience
- Full UK driving licence with access to a vehicle
ABOUT THE BENEFITS
The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:
- Discretionary Bonus scheme – a yearly bonus for our retail staff
- 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- Excellent training and development programme from day one, to support and grow you through your career!
- Pension with Life Assurance.
- 45p per mile for work travel.
- Mindful Employer Plus Charter – supporting our colleagues with access to impartial, confidential advice when you need it most.
If this sounds like your ideal job, then we’d love to see your application! Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
If you have a question about this role then why not check out our FAQs or call us on 01225 722 988.
Deputy Shop Manager in Chippenham employer: Dorothy House
Contact Detail:
Dorothy House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager in Chippenham
✨Tip Number 1
Get to know the company! Research Dorothy House and understand their mission. When you show genuine interest in what they do, it’ll shine through in your conversations and make you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experiences align with the role of Deputy Shop Manager. Show them you’re ready to inspire teams and create memorable experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Deputy Shop Manager in Chippenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for connecting with people shine through! We want to see how much you care about creating memorable experiences and making a difference in the community.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Even if you don’t have retail or charity experience, focus on your leadership qualities and customer service skills that align with our mission.
Be Authentic: We love genuine applicants! Don’t be afraid to share your personal story or what motivates you to apply for this role. Authenticity can really make your application stand out from the crowd.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Dorothy House
✨Know the Mission
Before your interview, take some time to understand the mission of Dorothy House. Familiarise yourself with their values and how they impact the community. This will help you connect your passion for people and retail to their deeper purpose during the conversation.
✨Showcase Your People Skills
As a Deputy Shop Manager, you'll be engaging with customers and leading volunteers. Prepare examples from your past experiences where you've successfully connected with people or inspired a team. This will demonstrate your ability to create memorable experiences in a retail environment.
✨Demonstrate Leadership Potential
Even if you haven't held a formal leadership role, think about times when you've taken initiative or supported others. Be ready to discuss how you can motivate and train volunteers, ensuring they feel valued and equipped to deliver excellent service.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, and how you can contribute to creating a welcoming atmosphere. This shows your genuine interest in the role and helps you assess if it's the right fit for you.