At a Glance
- Tasks: Support the Shop Manager in running a busy charity shop and create a welcoming environment.
- Company: Join Dorothy House Hospice Care, making a real difference in your community.
- Benefits: Enjoy competitive pay, annual bonuses, generous leave, and excellent training opportunities.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Gain leadership experience while helping those in need and supporting your local community.
- Qualifications: Passion for people, teamwork skills, and a positive attitude are essential.
The predicted salary is between 12.83 - 12.83 £ per hour.
- DEPUTY SHOP MANAGER | £12.83 per hour + annual bonus scheme
- Full Time - 37.5 hours over 5 days a week (some weekend working required). Location: Calne
WHY THIS ROLE?
Looking for a role with purpose and the chance to build your confidence in a leadership position?
Our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families.
Every sale directly helps us provide comfort, dignity, and support when it's needed most.
As a Deputy Shop Manager at Dorothy House Hospice Care, you'll work closely with the Shop Manager to support the day‑to‑day running of a busy charity shop.
You'll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community.
We'll provide all the tools, training and ongoing support you need to succeed.
- No retail or charity experience is required
- just a passion for people, a positive attitude and a willingness to learn and step up when needed.
WHAT WILL THE ROLE INVOLVE?
- Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors
- Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience
- Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience
- Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported
- Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation
- Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment
- Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop
- Supporting the recruitment and onboarding of new volunteers
See our full detailed Job Description on our website for more information.
ABOUT THE BENEFITS
The Dorothy House Retail team is an incredible place to work, some of our benefits include:
- Discretionary Bonus scheme - a yearly bonus for our retail staff
- 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- Excellent training and development program from day one, to support and grow you through your career!
- Pension with Life Assurance.
- Colleague discount across our 30 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter - offering access to impartial, confidential support
WHAT WILL THE ROLE INVOLVE?
- Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors
- Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience
- Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience
- Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported
- Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation
- Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment
- Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop
- Supporting the recruitment and onboarding of new volunteers
ABOUT YOU
This role is physically demanding and involves lifting, moving stock, and being on your feet for extended periods.
While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements
- Good standard of Maths and English
- An excellent team player with a passion for people skills
- Prioritisation and organisational skills
- Has a positive, energetic and customer focused approach
Desirable requirements
- Experience working in Retail or Charity Shop
- Previous leadership or supervisory experience
- Full UK driving licence with access to a vehicle
- #J-18808-Ljbffr
Deputy Shop Manager in Calne employer: Dorothy House
Dorothy House is an exceptional employer, offering a rewarding opportunity to make a difference in the community while working in a supportive and friendly environment. With a focus on teamwork and personal development, employees benefit from training opportunities and a bonus scheme, all within the vibrant setting of Warminster. Join us to engage with customers and volunteers, contributing to a meaningful cause that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Shop Manager in Calne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dorothy House, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dorothy House!
We think you need these skills to ace Deputy Shop Manager in Calne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dorothy House, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dorothy House and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dorothy House that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dorothy House
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
