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- Tasks: Lead a team, manage stock, and deliver exceptional customer service.
- Company: Join Dorothy House, a charity focused on end-of-life care through retail.
- Benefits: Enjoy a bonus scheme, generous holiday, and excellent training from day one.
- Why this job: Make a difference in your community while developing leadership skills in a fun environment.
- Qualifications: No experience needed; just bring your enthusiasm and a willingness to learn!
- Other info: Full-time role with flexible hours; must be able to work weekends.
The predicted salary is between 20000 - 30000 £ per year.
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Are you a \’rebel without a cause\’? You\’re that rare type who loves to work and play hard, but also wants that warm feeling of giving back.
Join the Dorothy House Retail Revolution and we\’ll provide you with a meaningful vocation and ongoing training and education, from day one. We\’re looking for empowered individuals like you, who will share our values, can motivate our customers, donors and volunteer teams, offer unique shopping experiences, great customer service and beautiful product choices. – No retail or charity experience needed , just a willingness to learn and lead!
If you love second hand style, thinking independently and immersing yourself in your local community, we need your energy. Help us put the \’power into purchase\’ and inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!
SHOP MANAGER – TROWBRIDGE (Silver Street) | £25,055 per annum
If you are seeking an exciting and rewarding new challenge, possessing the ability and determination to lead and inspire a team then we want to hear from you. We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience!
The role will include:
- To ensure there is sufficient stock, efficiently sorted and prepared for sale.
- To ensure stock collection/deliveries are managed effectively and implement the shop price guide in order to maximise sales.
- To train, inspire and lead both paid staff and our incredible volunteer teams that work with you in our stores.
- Ensuring that staff and volunteers are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
- To actively recruit and encourage volunteering within your shops, maintain a volunteer rota to ensure shop is trading at all published times.
- To ensure the Gift Aid scheme operates legally and effectively regarding approach to donors; preparation and sale of stock; and recording and inputting data of donor and sales information.
- To ensure the maintenance, safety and security of all parts of the shop\’s premises.
- To ensure that all backstage areas are properly organised and operate efficiently always maintaining adherence to health and safety guidelines.
- To provide management cover for other shops as required.
See our full detailed Job Description on our website for more information.
HOURS OF WORK
This is a full-time position. You will be contracted to work 37.5 hours per week working 5 days out of 7.
However, we do welcome applications from those that might be looking alternative working hours.
Due to the nature of this role, you will be required to work regular weekends.
ABOUT YOU
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements:
- Good standard of Maths and English
- Strong team worker with the ability to motivate and lead a team
- Excellent prioritisation and organisational skills
- Customer focused with an energetic and enthusiastic attitude
- Experience working in Retail or Charity Shop
- Experience within a management role
- Full UK driving licence with access to a vehicle
ABOUT THE BENEFITS
The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:
- Discretionary Bonus scheme – a yearly bonus for our retail staff
- 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- An excellent training and development programme from day one, to support and grow you through your career!
- Pension with Life Assurance.
- 45p per mile for work travel.
- Mindful Employer Plus Charter – supporting our colleagues with access to impartial, confidential advice when you need it most.
If this sounds like your ideal job, then we\’d love to see your application.
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application .
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Shop Manager employer: Dorothy House Hospice
Contact Detail:
Dorothy House Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with the values and mission of Dorothy House. Understanding their commitment to end-of-life care and community engagement will help you connect with the team and demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated or inspired a team in the past. Even if your experience isn't in retail, think about times when you've led a group or project successfully.
✨Tip Number 3
Engage with the local community and understand the demographics of Trowbridge. Being knowledgeable about the area can help you tailor your approach to customer service and stock selection, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your ideas for enhancing the shopping experience at Dorothy House. Think creatively about how you could implement unique shopping experiences or improve customer service, as this will show your initiative and passion for the role.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shop Manager position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Compelling CV: Create a CV that showcases your relevant experience, even if it's not directly in retail or charity. Emphasise your leadership skills, teamwork, and any customer service experience you have. Make sure it’s clear, concise, and well-organised.
Write a Personalised Cover Letter: In your cover letter, express your passion for the role and the values of Dorothy House. Share specific examples of how you can motivate a team and enhance customer experiences. Show your enthusiasm for second-hand style and community involvement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Dorothy House Hospice
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for the mission of Dorothy House. Talk about why you believe in the importance of end-of-life care and how you can contribute to making a difference in the community.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you successfully led a team or motivated others. Highlight your ability to inspire both paid staff and volunteers, as this is crucial for the Shop Manager role.
✨Emphasise Your Customer Service Experience
Even if you don't have direct retail experience, think of times when you've provided excellent customer service in other roles. Be ready to discuss how you can create unique shopping experiences and maintain high standards of service.
✨Be Ready to Discuss Organisational Skills
The role requires strong organisational abilities. Prepare to talk about how you prioritise tasks, manage stock effectively, and ensure that everything runs smoothly in a busy environment.
