Senior Care Worker in Trowbridge, Wiltshire

Dorothy House Hospice Care is committed to providing exceptional, compassionate support for patients and families in the comfort of their own homes. Our Hospice at Home service offers personalised, round-the-clock care, ensuring dignity, comfort, and expert medical support during the most challenging times. By joining our team as a Senior Care Worker, you will be part of a dedicated group of professionals who prioritise patient-centred care, working closely with families to manage symptoms, provide emotional support, and enhance quality of life. At Dorothy House, we are proud to uphold the highest standards of hospice care, making a profound difference to the lives of those we serve.

The role will include:

• Providing support for Carers during their shifts via telephone or in person, ensuring they have the resources and guidance needed to perform their duties effectively.
• Conducting face-to-face assessments of patients, including care planning and risk assessments, ensuring accurate documentation and patient-centred care.
• Collaborating with the Deputy Hospice at Home Manager to monitor and review cases, carrying out quality assurance audits to maintain high standards of care.
• Performing care visits when necessary to support safe service delivery and avoid unmet needs, adjusting care plans based on ongoing assessments and patient needs.
• Communicating regularly with Nurse Specialists and the wider Multi-Disciplinary Team to ensure timely and optimal care for patients and families, processing referrals and maintaining accurate records.
• Participating in the planning and provision of educational programs for the Hospice at Home Care Team, supporting the training and competency development of new and existing staff.
• Engaging in professional development, attending supervision sessions, participating in performance reviews, and adhering to Dorothy House policies and procedures to ensure high-quality care and continuous improvement.

Essential requirements:

• Level 3 NVQ in Health and Social Care / relevant experience
• Experience of working in a Community Social Care service
• Communication skills to communicate with a variety of health and social care partners.
• Can demonstrate that they show empathy and present a calm, courteous and compassionate manner.
• Able to demonstrate a flexible approach to hours and working patterns
• Able to deal with, record, analyse and interpret complex and sensitive information.
• Able to demonstrate sound judgment in difficult / emotional situations
• Current UK driving licence with access to a vehicle

Desirable requirements:

• Experience of working in Palliative Care
• Experience of working with patient databases
• Experience of mentoring/coaching/supervision
• Experience of assessment and care planning
• Experience of working in a Multi-Disciplinary Team

ABOUT THE BENEFITS

Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:

• 27 days plus bank holidays, increasing to 29 days and then 33 days with length of service.
• Excellent industry leading training with a focus on career development!
• Pension with Life Assurance.
• Colleague discount across our 27 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we would love to see your application. Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.