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- Tasks: Lead a charity shop, manage stock, and inspire a team to provide excellent customer service.
- Company: Dorothy House Hospice Care, making a real difference in the community.
- Benefits: Competitive salary, bonus scheme, generous holiday, and great training opportunities.
- Why this job: Join us to support those in need while developing your leadership skills.
- Qualifications: Strong team player with good Maths and English skills; no prior experience needed.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 21000 - 30000 £ per year.
At Dorothy House Hospice Care, our charity retail shops play a vital role in funding compassionate, specialist care for people with life-limiting illnesses and their families. Working in one of our retail stores, you will be at the heart of your local community - running a successful charity shop where every sale directly helps us provide comfort, dignity, and support to patients and their families when they need it most. We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience!
The role will include:
- To ensure there is sufficient stock, efficiently sorted and prepared for sale.
- To ensure stock collection/deliveries are managed effectively and implement the shop price guide in order to maximise sales.
- To train, inspire and lead both paid staff and our incredible volunteer teams that work with you in our stores.
- Ensuring that staff and volunteers are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
- To actively recruit and encourage volunteering within your shops, maintain a volunteer rota to ensure shop is trading at all published times.
- To ensure the Gift Aid scheme operates legally and effectively regarding approach to donors; preparation and sale of stock; and recording and inputting data of donor and sales information.
- To ensure the maintenance, safety and security of all parts of the shop's premises.
- To ensure that all backstage areas are properly organised and operate efficiently always maintaining adherence to health and safety guidelines.
- To provide management cover for other shops as required.
Hours of Work
This is a full time position. You will be contracted to work 37.5 hours per week working 5 days out of 7. Due to the nature of this role, you will be required to work regular weekends.
About you
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements:
- Good standard of Maths and English
- Strong team worker with the ability to motivate and lead a team
- Excellent prioritisation and organisational skills
- Customer focused with an energetic and enthusiastic attitude
Desirable requirements:
- Experience working in Retail or Charity Shop
- Experience within a management role
- Full UK driving licence with access to a vehicle
About the benefits:
- Discretionary Bonus scheme - a yearly bonus for our retail staff
- 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- An excellent training and development program from day one, to support and grow you through your career!
- Pension with Life Assurance.
- Colleague discount across our 30 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.
If this sounds like your ideal job, then we would love to see your application. Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Shop Manager in Keynsham employer: Dorothy House Hospice
Contact Detail:
Dorothy House Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Keynsham
✨Tip Number 1
Get to know the charity and its mission! Before your interview, dive into what Dorothy House Hospice Care stands for. Understanding their values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your leadership skills! Even if you haven't managed a team before, think of examples where you've inspired or motivated others. Share these stories during your interview to demonstrate your potential as a Shop Manager.
✨Tip Number 3
Show off your customer service skills! Think about times when you've gone above and beyond for someone. This role is all about creating a great experience for customers, so be ready to share how you can bring that energy to the shop.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Dorothy House. Don’t wait too long, though – these roles can close quickly!
We think you need these skills to ace Shop Manager in Keynsham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Share why you want to be a Shop Manager at Dorothy House and how you connect with our mission. A personal touch can really make your application stand out.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any leadership or teamwork experiences, even if they’re from outside retail. We want to see how you can inspire and lead!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Explain how your background and values align with our charity’s goals. Keep it concise but impactful – we love a good narrative!
Apply Early: Don’t wait until the last minute! Our vacancies can close quickly once we have enough applications. Get your application in through our website as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Dorothy House Hospice
✨Know the Mission
Before your interview, take some time to understand the mission of Dorothy House Hospice Care. Familiarise yourself with how their charity shops contribute to funding care for those in need. This will show your genuine interest and help you connect your values with theirs.
✨Show Your Leadership Skills
Even if you don’t have direct retail or charity experience, think about times when you've led a team or motivated others. Prepare specific examples to share during the interview that highlight your ability to inspire and manage people effectively.
✨Demonstrate Customer Focus
As a Shop Manager, customer service is key. Be ready to discuss how you would ensure a great shopping experience for customers. Think of ways you can engage with the community and encourage volunteer participation, as this is vital for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, and how they measure success. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
