At a Glance
- Tasks: Support patients and families with compassionate, person-centred care in a hospice setting.
- Company: Join a dedicated team at a leading hospice in Winsley, Wiltshire.
- Benefits: Generous holiday allowance, career development training, and pension with life assurance.
- Other info: Flexible full-time and part-time roles available; apply early as positions may close quickly.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: Experience in health or social care and strong communication skills required.
The predicted salary is between 31157 - 31157 £ per year.
Full time and Part time position available (Monday - Friday) Based in our Day Patient Unit at our Hospice - Winsley, Wiltshire.
Main duties of the job:
Our Clinical Support Assistants (CSAs) play a vital role in delivering high‑quality, person‑centred care to patients and their loved ones during some of life's most challenging and significant moments. Working as an integral member of the multidisciplinary team, you will deliver therapeutic activities and provide education and support to patients, promoting the rehabilitative model of palliative care.
Job responsibilities:
- Supporting patients, families and carers through holistic, person‑centred care and treatment, both in group settings and on a 1:1 basis.
- Assisting with multidisciplinary assessments and care planning, helping to identify individual needs and personalised goals.
- Delivering therapeutic activities alongside clinicians in Day Patient Services, inpatient care, community venues and virtual settings.
- Monitoring and reporting changes in patients' physical, psychological, social or spiritual wellbeing to the clinical team.
- Supporting patients to engage in advance care planning and informed decision‑making about their care.
- Maintaining accurate clinical records using systems such as SystmOne, ensuring high standards of documentation and governance.
- Working collaboratively with internal teams, volunteers and external professionals to provide coordinated care and support.
- Contributing to service development, quality improvement and overall patient experience.
Benefits:
- 27 days plus bank holidays, increasing to 29 days and then 33 days with length of service.
- Excellent industry‑leading training with a focus on career development.
- Pension with life assurance.
- 45p per mile for work travel.
- Mindful Employer Plus Charter – support with impartial, confidential advice when needed.
- Colleague discount across 30 retail stores.
About you:
We are looking for an individual who is naturally caring, enjoys connecting with people, and finds meaning in making a real difference to someone’s life. You will find this role incredibly rewarding – both personally and professionally. If this sounds like your ideal job, we would love to see your application. Note that vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Interviews for the role will be held week commencing the 3rd of August 2026.
Person Specification:
Qualifications:- Experience providing care or support to people in a health, social care, hospice, community or similar setting.
- Ability to communicate clearly, sensitively and professionally with patients, families, carers, colleagues and external professionals.
- Experience working within a multidisciplinary team, following delegated care plans and seeking guidance when tasks are outside own knowledge, skills or competence.
- Experience supporting people with palliative care needs, life‑limiting illness, long‑term conditions or complex health and social care needs.
- Experience using electronic patient records or clinical systems such as SystmOne.
- Good organisational and administrative skills, including the ability to manage delegated work, prioritise tasks and maintain accurate records.
- Full UK driving licence with access to a vehicle, able and willing to work across different settings, including Day Patient Services, community venues and virtual/telephone based support.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clinical Support Assistant employer: Dorothy House Hospice
Dorothy House is an exceptional employer that prioritises the well-being and professional growth of its staff. With a supportive work culture, extensive training opportunities, and generous benefits including up to 33 days of annual leave, employees are empowered to make a meaningful impact in patient care while enjoying a fulfilling work-life balance. Located in a compassionate environment, this role as a Senior Healthcare Assistant allows you to develop your clinical skills and take on added responsibilities, all while being part of a dedicated team committed to high-quality, person-centred care.
