Night Team Member/Porter - Dornoch Station

Do you enjoy being a part of a great team? And creating empathic guest experiences? If you do, we'd love to meet you. We are looking for Night Team Members/Porters to join a team of distinguished hospitality enthusiasts to open at Dornoch Station.

THE OPPORTUNITY

The Night Team Member/Porter is a crucial role in assisting in running the night shifts smoothly at the hotel. As a Night Team Member/Porter, you will greet our guests, carry luggage, guide them to their rooms, deliver in-room amenities, and provide room service, among other duties, to ensure our guests are well-cared for throughout the night.

JOB DUTIES AND RESPONSIBILITIES

• Greeting guests and creating a welcoming and memorable arrival/check-out experience.
• Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
• Ensuring the security of the hotel throughout the night, including regular fire checks.
• Providing drinks and room service to resident guests after hours.
• Cleaning and preparing hotel public areas throughout the night.
• Covering general reception duties as required, including guest check-in, check-out, answering the telephone, and night audit procedures.
• Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
• Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
• First responder in the event of a fire alarm.
• Recording any maintenance issues onto our Alice App and communicating across other departments.
• Completing handover to day shift prior to leaving in the morning.
• Other duties can be assigned within the scope of the role.

WHAT WE ARE LOOKING FOR FROM YOU

• You love to work at night.
• Customer service experience.
• Knowledge of PMS (desirable).
• A positive attitude and someone who makes our guests smile.
• A great team player who works well with others.
• Ability to communicate in English, verbally and in writing.
• Basic computer skills.
• Ability to work shifts, weekends, and bank holidays.

THE PERKS

• Company Discount on rooms plus free night stays each year.
• Generous recommend a friend scheme.
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
• Access to a 24/7 Employee Assistance Program.
• Discounts on the hotel food & beverage.
• Recognition incentives.
• Team Member Events.
• Complimentary meal on duty in the Team Member canteen (once opened).

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

ABOUT US

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure.