Housekeeping Supervisor in Dornoch

Dornoch Station is a true testament to its surroundings, immersing you in the Highlands’ rugged beauty and golf legacy with every stay. We exist to create unforgettable experiences for every guest, every time. Whether it’s a perfectly made bed, a fresh bathroom, or a spotless lobby, we take pride in the details that make our guests feel welcome and cared for.

At the core of everything we do are our REACH People Values:

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile in pursuit of outstanding service.
• Accountability – We take ownership of our actions and follow through on our promises.
• Cooperation – We work together as one team to deliver the best experience.
• Honesty – We act with integrity and transparency at all times.

As a Housekeeping Supervisor, you’ll support the day-to-day running of the housekeeping department, helping to ensure our guest rooms and public areas are maintained to the highest standards while leading and supporting the housekeeping team. You will be responsible for:

• Supervising and supporting the housekeeping team to ensure rooms and public areas are cleaned and presented to brand standards.
• Checking guest rooms, bathrooms, corridors, and public spaces to ensure quality and cleanliness standards are consistently met.
• Assisting with room cleaning and public area duties when required.
• Allocating daily tasks and supporting team productivity throughout shifts.
• Training, coaching, and supporting team members to maintain high performance and service standards.
• Reporting maintenance, health & safety, or repair issues promptly.
• Monitoring linen, cleaning products, and housekeeping supplies and reporting shortages where necessary.
• Ensuring all health, safety, hygiene, and COSHH procedures are followed at all times.
• Assisting with guest requests and resolving any concerns professionally and efficiently.
• Supporting the Housekeeping Manager with departmental organisation and daily operations.

We’re looking for a positive and reliable individual who leads by example, takes pride in high standards, and enjoys supporting a team in delivering exceptional guest experiences. You’ll have:

• Previous housekeeping experience, ideally within a hotel environment.
• Supervisory or team-leading experience is preferred.
• A strong eye for detail and high cleanliness standards.
• Excellent communication and organisational skills.
• The ability to motivate and support a team in a fast-paced environment.
• Good time management and the ability to prioritise workload effectively.
• Flexibility to work shifts, including weekends and holidays.
• A hands-on approach with a willingness to support the wider team where needed.

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Free uniform
• Meals whilst on duty
• Opportunities for training and career development, including apprenticeships
• Discounts on hotel stays and dining for you and your loved ones
• Exclusive shopping discounts via our benefits platform
• Celebratory team events and long-service recognition
• A fun, inclusive, and supportive team environment

We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias — in line with our REACH values.

All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.