At a Glance
- Tasks: Welcome guests with warmth, handle check-ins and provide local info.
- Company: Dornoch Station, a vibrant hotel immersed in Highland beauty.
- Benefits: Free meals, uniform, discounts, and career development opportunities.
- Other info: Full training provided; flexible shifts including evenings and weekends.
- Why this job: Join a fun team and create unforgettable experiences for guests.
- Qualifications: Friendly personality, strong communication skills, and a proactive approach.
The predicted salary is between 20000 - 25000 £ per year.
A wild, welcoming haven, DORNOCH STATION is a true testament to its surroundings, immersing you in the Highland’s rugged beauty and golf legacy with every stay - it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It: We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.
What You’ll Do: You’ll be responsible for:
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests’ bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
What We’re Looking For: We’re looking for friendly, confident team members who are passionate about delivering great guest service. You’ll have:
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential — full training will be provided.
The Perks: We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- GP on demand.
- A fun, inclusive, and supportive team environment.
Equal Opportunities: We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work: Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us: Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.
Hotel Reception Team Member in Dornoch employer: Dornoch Station
At DORN0 CH STATI0 N, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that values respect, excellence, and cooperation. As a Kitchen Porter, you'll not only enjoy competitive pay and benefits but also have access to opportunities for personal growth and development, all while working amidst the stunning Highland scenery. Join our dedicated team where your contributions are recognised and rewarded, making every day a meaningful experience in the heart of hospitality.
