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- Tasks: Lead a vibrant team to deliver exceptional guest experiences at our luxury hotel.
- Company: Dornoch Station, a stunning coastal hotel in the Scottish Highlands.
- Benefits: Generous perks, discounts, complimentary meals, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and networking in the hospitality industry.
- Why this job: Join us to create memorable experiences in a beautiful setting while developing your career.
- Qualifications: 2+ years in Front of House management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Who are we? Dornoch Station is a luxury coastal hotel set in the heart of the Scottish Highlands, overlooking the world-renowned Royal Dornoch Golf Course and stunning Dornoch Firth. Surrounded by natural beauty and rich heritage, we offer a truly memorable escape for our guests — whether visiting for golf, relaxation, dining, or a Highland getaway.
Why us? We have a positive and vibrant working atmosphere, and offer a range of benefits, including development opportunities for staff at all levels.
What are we looking for? As a Front of House Manager, you will be motivated and passionate to lead our dedicated and positive Reception/Concierge and Nights team. With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest level of customer service as soon as they step foot through our doors. You will ensure your team is trained to the highest standard and are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting to rebook and tell all their friends how wonderful their experience was.
Job Duties and Responsibilities:
- Oversee the day-to-day operations of the front of house team and ensure the highest standards of guest service are always delivered.
- Lead the performance of the front of house team ensuring it is effectively managed through a focus on recruitment, training, problem resolution, coaching, succession planning and accountability.
- Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement.
- Control all front of house associated costs and drive revenues through upselling.
- Ensuring the department is maintained in a safe manner, following any health and safety guidelines and ensuring that the team carry out regular health and safety training and refresher.
- Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed every 6 months and Night team every 3 months.
- Analyse guest feedback, address all concerns and ensure effective follow-up.
- Work closely with all other leaders.
- Ensure the immaculate presentation of all front of house spaces.
- Develop relationships with return guests, group contacts and other guests in order to provide inspiring service.
- Network within our industry, keeping up to date with future trends.
- Check HMS regularly for guest requests/Maintenance issues/communication between departments.
- Undertaking Duty Manager responsibilities on a rota basis.
- Assist with other departments, as necessary.
What do you need?
- Previous Front of House management experience in the hotel industry (minimum 2 years).
- Excellent communication and interpersonal skills – a proven track record of building and leading successful teams.
- Must have HMS PMS experience (or similar) and have the skills to drive revenues with the support of the commercial team.
- Exceptional customer service skills.
- Commercially aware and able to impact business performance.
- Strong organisational skills.
- MS Office Advanced.
- Able to work a variety of shifts.
- Ability to work under pressure.
What are the perks?
- Generous recommend a friend scheme.
- Access to discounts and vouchers through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Recognition incentives.
- Team Member Events.
- Complimentary meals on duty.
- Free Parking.
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
Right to work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Front of House Manager in Dornoch employer: Dornoch Station
Contact Detail:
Dornoch Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Dornoch
✨Tip Number 1
Get to know the hotel inside out! Before your interview, spend some time researching Dornoch Station and its unique offerings. This will not only impress us but also help you tailor your answers to show how you can enhance our guest experience.
✨Tip Number 2
Show off your leadership skills! We want to see how you’ve successfully managed teams in the past. Be ready to share specific examples of how you’ve motivated staff and improved customer service in previous roles.
✨Tip Number 3
Network like a pro! Connect with industry professionals on platforms like LinkedIn. This can open doors for you and give you insights into the latest trends that could benefit our hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our vibrant team at Dornoch Station.
We think you need these skills to ace Front of House Manager in Dornoch
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about leading our Front of House team and creating memorable experiences for our guests.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in the hotel industry. We’re looking for someone with a proven track record, so showcase your previous roles and how they’ve prepared you for this position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us see how you fit into our vibrant team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Dornoch Station!
How to prepare for a job interview at Dornoch Station
✨Know the Hotel Inside Out
Before your interview, make sure you research Dornoch Station thoroughly. Familiarise yourself with its history, services, and unique selling points. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Prepare examples from your past experience where you've successfully managed a team, resolved conflicts, or improved service standards. Highlighting these skills will demonstrate your capability to lead effectively in a vibrant working atmosphere.
✨Prepare for Customer Service Scenarios
Expect questions that assess your customer service skills. Think of challenging situations you've faced in previous roles and how you handled them. Be ready to discuss how you would ensure guest satisfaction and handle feedback, as this is crucial for the role.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview. This not only reflects your understanding of the hospitality industry but also shows respect for the opportunity to join their team.