At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join Santander, a leading retail bank with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, generous holiday, and healthcare perks.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 31579 £ per year.
Location: Yeovil Branch, United Kingdom
Hours: 35 hours per week, rota’d Monday to Saturday between 8 am and 6 pm
Your role is to be the first point of contact for customers, combining face‑to‑face interactions in branch with telephone and contact‑centre support. You will handle a wide range of transactions, inquiries and service requests, build relationships, identify improvement opportunities and maintain a flexible, multi‑skilled approach in a busy, dynamic environment.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions for customer needs.
- Develop knowledge of services and products to better help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service, face‑to‑face or on the phone (Required).
- Effective communication skills and the ability to truly understand customer needs (Required).
- Desire to go above and beyond for customers (Preferred).
- Strong team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities, even beyond standard expectations (Preferred).
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience).
- Cash Allowance: £500 per annum.
- Holiday: 25 days plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Healthcare: Voluntary medical, dental and health assessments at discounted rates.
- Pension: 8 % of salary contributed automatically, up to 12.5 % if you contribute, with cash options available.
- Protection: Company‑funded death‑in‑service benefit, income protection insurance and optional discounted life assurance and critical illness cover.
- Shareplan: Opportunity to save or invest in Santander shares.
- Staff Products: Access to Santander Edge Current Accounts and Credit Cards without fees, plus additional deals and discounts.
Equal Opportunity & Right to Work
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK to commence employment.
Customer Experience Advisor | S1 | Retail Banking | Yeovil Branch employer: Dormont Manufacturing Co
Santander is an exceptional employer, offering a dynamic work environment in the heart of Yeovil where customer service excellence is at the forefront. With a strong commitment to employee growth, competitive benefits including a generous holiday allowance and healthcare options, and a culture that values inclusivity and teamwork, you will find meaningful opportunities to develop your career while making a positive impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Yeovil Branch
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dormont Manufacturing Co.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dormont Manufacturing Co. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Yeovil Branch
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dormont Manufacturing Co.
How to prepare for a job interview at Dormont Manufacturing Co
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dormont Manufacturing Co's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dormont Manufacturing Co offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
