At a Glance
- Tasks: Lead the charge in managing credit risk and improving business processes.
- Company: Join ScottishPower, a leader in the energy sector with a commitment to innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Supportive environment with a focus on diversity and inclusion.
- Why this job: Make a real impact on customer business operations while developing your career.
- Qualifications: Experience in commercial collections and strong analytical skills required.
The job is focused on providing expert support to the Customer Business collections function, particularly credit reference agencies. You’ll articulate business ideas, suggestions and problems in business and SAP terms and develop business cases to convert them into deliverable solutions. You’ll have expertise regarding business processes and support day‑to‑day operations to ensure that the business solution performs effectively. The role involves coordinating and promoting the Sales Risk Policies for ScottishPower Customer Business, facilitating the provision of data sharing with external credit and data agencies, working with departments across the business and with third parties to ensure data purchase is in line with business requirements, regulations and within debt budgets within the ScottishPower Customer Business portfolio.
Responsibilities
- Policies: Create, maintain and implement the credit risk policies and procedures to the business to ensure debt and collections and operational effectiveness is maintained at a high standard. Ensuring policies comply with current utility industry and other regulations, and liaison with the Data Protection Officer and Legal team. Provide intra departmental guidance and advice as a business risk expert concerning customer behaviour, portfolio stability, debt risk policies, legal frameworks and current and future UK economic conditions.
- Credit Risk: Develop comprehensive requirements or specifications that will identify, control and manage the use of credit reference agencies and data agencies. Develop comprehensive requirements or specifications that will identify, control and manage the use of data sharing of customer information in line with regulatory and data protection best practices. Develop comprehensive requirements or specifications that will identify, control and manage the use of purchased data to improve the collections and data quality of the business. Identify interdependencies and highlight / identify gaps in existing functionality and frame this problem in business and SAP terms.
- Projects & Business Improvement: Identify Credit Risk process and systems development project opportunities and manage the full project lifecycle utilising appropriate project management tools and techniques.
- Controls: Identify suitable tools and reports for use/development required to monitor the effectiveness of the risk policies. Monitor and report on departmental adherence to policies across the business with relation to specific KPI’s and challenge inferior performance.
- Referrals: Manage the internal credit risk referrals process to assist in ensuring commercial debt provision operates within business debt budget targets. Evaluate and anticipate existing customers account performance with respect to authorising or rejecting decisions.
Skills and Requirements
- Significant commercial collections and SAP dunning experience, or educated to Degree level.
- Good Knowledge of industry Domestic and Commercial debt and collections processes.
- Working Knowledge of Domestic and Commercial sales processes.
- Experience of credit management/risk activities or membership of the Institute of Credit Management or similar body, or equivalent experience.
- Customer management skills.
- Experience of leading change with SAP and business implementation management.
- Business case, financial and cost modelling development.
- Strong customer focus.
- Analytical thinking.
- Ability to work in a complex environment and will constantly rely on creativity to resolve challenges.
- Strong networking skills with a proven ability to communicate effectively at all levels within organisation.
- Ability to implement and maintain quality assurance processes.
Minimum Criteria
- Knowledge of collections activities.
- Graduate or equivalent experience with a proven track record in people management and change management.
- Well-developed influencing and negotiation skills, the ability to communicate and influence at all levels in the organisation.
- Ability to prioritise workloads while focussing on quality and delivery to agreed timelines.
- Good knowledge of process improvement tools, techniques and a proven ability to recommend and help deliver business improvement change plans using these.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out to careers@scottishpower.com.
Agency Manager in Wrexham employer: Dormont Manufacturing Co
ScottishPower is an exceptional employer located in Wrexham, offering a competitive salary and a supportive work culture that prioritises employee growth and development. With a strong commitment to diversity and inclusion, the company provides ample opportunities for professional advancement while fostering a collaborative environment where innovative ideas are encouraged. Employees benefit from comprehensive training programs and a focus on work-life balance, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Agency Manager in Wrexham
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We think you need these skills to ace Agency Manager in Wrexham
Some tips for your application 🫡
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✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dormont Manufacturing Co.
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