At a Glance
- Tasks: Design and develop innovative AI solutions using AWS services for contact centres.
- Company: Join a people-focused tech company committed to sustainability and growth.
- Benefits: Flexible rewards, support for your well-being, and opportunities for professional development.
- Other info: Dynamic hybrid role with a focus on collaboration and innovation.
- Why this job: Make a real impact with cutting-edge technology while growing your career.
- Qualifications: Experience in contact centre tech and AWS, strong coding skills in TypeScript.
The predicted salary is between 60000 - 80000 £ per year.
Location: UK-based hybrid role, occasional travel to site.
Day to day:
- Design, develop, and maintain software solutions utilizing AWS AI services such as Amazon Lex and Large Language Models (LLMs).
- Collaborate with cross-functional teams to integrate AI capabilities into contact centre solutions.
- Write clean, efficient, and maintainable code in TypeScript.
- Implement and advocate for DevOps best practices, including CI/CD pipelines, automated testing, and infrastructure as code.
- Lead and participate in code reviews to ensure code quality and adherence to best practices.
- Troubleshoot and resolve complex technical issues across multiple areas of the software stack.
- Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain competitive yet sustainable.
What we need from you:
- Several years’ experience in contact centre technologies with at least a few years hands-on Amazon Connect implementation experience.
- Proven delivery of end-to-end cloud contact centre solutions including IVR, routing, CTI integration, and CRM connectivity.
- Experience operating within production environments handling incidents and optimisation.
- Strong understanding of Amazon Connect architecture, flows, routing profiles, and telephony integration.
- Experience integrating with Salesforce or CRM platforms.
- Knowledge of AWS services such as Lambda, API Gateway, S3, and CloudWatch.
- Ability to design resilient, scalable, and secure contact centre solutions.
- Strong stakeholder and operational support capability.
- Degree in Computer Science, Engineering or related technical field, or equivalent industry experience.
- AWS Certified Solutions Architect Associate or Professional.
- Amazon Connect specific accreditation or demonstrable equivalent practical experience.
- Proven experience as a Senior Software Engineer or similar role.
- Strong expertise in AWS services, particularly Amazon Lex and other AI/ML services.
- Proficiency in TypeScript and modern JavaScript frameworks.
- Solid understanding of DevOps methodologies and tools (e.g., CI/CD, Serverless, Monitoring).
- Experience with contact centre technologies and integrations.
- Excellent problem-solving skills and the ability to work independently and collaboratively.
- Strong communication skills, both written and verbal.
Core Competencies & Technical Skills (AI and emerging technology):
- Designs, integrates, and operates AI-enabled solutions within enterprise environments, including prompt-driven workflows, retrieval-augmented systems, and AI agents.
- Applies structured evaluation, testing, and monitoring practices to ensure AI outputs are reliable, secure, and compliant with organisational guardrails.
- Prepares and manages data used in AI workflows and takes responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement.
AI / Digital fluency:
- Demonstrates the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias, and compliance.
- Brings the ability to design and reuse prompt templates to support consistent, high-quality workflow outputs, and is skilled in using AI to triage, classify, and analyse information within Centrica policy guardrails.
- Strong ability to recognise higher-risk scenarios and elevate to governance or security as needed.
- Shows proficiency in enterprise AI copilots, knowledge assistants, and AI-enhanced productivity tools.
Core Behaviours:
- Take Ownership
- Work as One Team
- Develop a Growth Mindset
- Strive to Innovate
- Champion Customers
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
AWS Connect Developer in Windsor employer: Dormont Manufacturing Co
Centrica is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive hybrid work environment in the UK. With a strong focus on innovation and sustainability, we provide ample opportunities for professional development, ensuring that your career aspirations are met while you contribute to meaningful projects in AI and contact centre solutions. Our flexible total rewards package is designed to support you and your family, making us a great place to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Developer in Windsor
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Dormont Manufacturing Co or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Dormont Manufacturing Co.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Dormont Manufacturing Co.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Dormont Manufacturing Co that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace AWS Connect Developer in Windsor
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Dormont Manufacturing Co.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Dormont Manufacturing Co and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Dormont Manufacturing Co uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
