At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a generous pension scheme.
- Other info: Opportunities for global growth and community volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 25000 - 30000 £ per year.
Winchester Branch – 35 hours per week, rota‑d basis Monday to Saturday, 8 AM – 6 PM.
We’re seeking a customer‑centric professional to serve as the first point of contact for customers in branch or over the phone, handling day‑to‑day transactions, queries and service, while protecting customers against fraud and scams.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions for customers
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required)
- Effective communication skills to understand customer needs (Required)
- Desire to go above and beyond for customers (Preferred)
- Strong team‑working skills with a flexible, can‑do approach (Preferred)
- Openness to a broad range of activities, even outside standard expectations (Preferred)
- Capacity to grow, adapt and change to accommodate business needs and priorities (Preferred)
Benefits
- Salary range: £500 annual cash allowance to spend on our range of benefits.
- 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates – medical, dental and health assessments.
- We contribute 8% of your salary into pension; up to 12.5% if you contribute, with some cash option.
- Protection for you and family – company‑funded death‑in‑service benefit and income protection insurance, plus discounted life assurance and critical illness cover.
- Share in Santander’s success through shareplans.
- Access to staff versions of our products (Edge Current Accounts, Credit Cards) with no fees and other discounts.
- Well‑being support across physical, mental, social and financial pillars – fitness apps, gym access, online classes and mental health support.
- Support for all life stages – enhanced family leave, childcare options and tailored wellbeing support.
- Volunteering opportunities to give back to the community.
- Global growth opportunities across our international network.
Equal Employment Opportunity
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Winchester employer: Dormont Manufacturing Co
Santander is an exceptional employer, offering a vibrant work culture in the heart of Winchester that prioritises customer service and employee well-being. With generous benefits including 25 days of holiday, a robust pension scheme, and opportunities for personal and professional growth, employees are supported in all aspects of their lives. The inclusive environment fosters teamwork and innovation, making it a rewarding place to build a career in retail banking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Winchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Dormont Manufacturing Co. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Winchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dormont Manufacturing Co.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dormont Manufacturing Co's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dormont Manufacturing Co.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Dormont Manufacturing Co will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dormont Manufacturing Co employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
