At a Glance
- Tasks: Provide a welcoming reception experience and assist with administrative duties.
- Company: Join Cygnet Kewstoke, a leading mental health service provider in a serene beachside location.
- Benefits: Earn £13.00 per hour, enjoy flexible working, and access strong career progression opportunities.
- Other info: Work in a peaceful setting with opportunities for professional growth and expert support.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in reception or administration, excellent communication skills, and GCSE Maths and English.
The predicted salary is between 13 - 13 £ per hour.
Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it. We are looking for a Bank Receptionist to join our team at Cygnet Kewstoke. Cygnet Hospital Kewstoke provides emergency admissions services for men and women, and a pathway for women to rehabilitation including a specialist service for personality disorder. The hospital has more than 16 acres of landscaped grounds and overlooks the Bristol Channel. This beachside location, just outside Weston-super-Mare, helps us provide a quiet, peaceful and therapeutic environment which can offer service users a broad range of therapies including CBT, EMDR & DBT. All bedrooms are single, with en‑suite bathrooms, and each of the four wards has its own garden or terrace. There is a fully equipped gym and activities suite.
Your Day-to-Day:
- £13.00 per hour +12.1% annual leave.
- Provide a professional, welcoming reception experience.
- Assign security keys, visitor ID and alarms.
- Greet visitors & notify the appropriate member of staff of their arrival.
- Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately.
- Answer & transfer all incoming calls & take messages where appropriate.
- Sort & distribute post, and assist with general office duties as required.
- Keep the reception area clean & tidy.
- Promote the safety & security of all site users and ensure all staff comply with security protocols.
You are:
- An experienced receptionist/administrator used to liaising with service users and professionals.
- Organised, naturally helpful and a good multi-tasker.
- Responsible with an understanding of mental health.
- Computer literate – including Windows/Word/Excel/Outlook or equivalent.
- Knowledgeable of telephone systems.
- Polite, friendly & approachable with excellent communication skills.
- GCSE Maths and English qualified, with a good level of numeracy and literacy.
- Diligent & accurate, with an eye for detail and an understanding of confidentiality.
Why Cygnet? We’ll offer you:
- Strong career progression opportunities.
- Expert supervision & support.
- Employee referral scheme.
- Flexible working.
Please note, successful candidates will be required to undergo an enhanced DBS check.
Shift Bank Receptionist in Weston-super-Mare employer: Dormont Manufacturing Co
Cygnet Hospital Kewstoke is an exceptional employer dedicated to transforming lives in a serene beachside setting, just outside Weston-super-Mare. With a strong focus on employee growth, we offer robust career progression opportunities, expert supervision, and a supportive work culture that values your contributions. Join us to be part of a compassionate team that prioritises the well-being of both staff and service users, all while enjoying the benefits of a peaceful and therapeutic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Bank Receptionist in Weston-super-Mare
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Shift Bank Receptionist in Weston-super-Mare
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
